This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver an exceptional customer experience to Abbott Molecular clients.

• Oversee on-site installations and maintenance of systems and instruments.

• Address and resolve hardware and software challenges.

• Collaborate with Service and Commercial teams to improve customer service and drive business growth.

• Conduct preventative maintenance tasks.

• Provide troubleshooting assistance for applications and instrumentation via phone and on-site.

• Offer on-site customer support for training related to software and hardware upgrades.

• Engage actively in conference calls, service summits, and workshops.

⛳️ Requirements

• Possess a scientific mindset.

• Exhibit strong problem-solving abilities.

• Demonstrate excellent customer service and communication skills.

• Show active listening capabilities.

• Hold a Diploma/College degree; a University degree in a relevant field is an advantage.

• Have a good command of English at C1 level (listening and writing).

• Additional language skills are beneficial.

• Have 1-5 years of relevant work experience or a comparable mix of education and experience.

• Be willing to travel within the assigned area.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.