Field Service Engineer 3 – MR

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct advanced troubleshooting and repairs on assigned MR and other specified equipment.

• Execute installation, validation, and maintenance tasks on designated equipment.

• Lead, mentor, and assist less experienced Field Engineers.

• Offer coaching and constructive feedback to team members.

• Act as the primary point of contact for customer communications and serve as an escalation resource.

• Take ownership of customer issues from the point of dispatch or identification all the way through to resolution.

• Keep team members updated on the status of issues.

• Lead and convey initiatives at the HQ, Zone, and Area levels.

• Co-lead regular team or modality meetings.

• Suggest value-added services to customers.

• Maintain logs of customer service interactions and internal service records.

• Order necessary repair parts and manage associated cycle times.

• Define and execute corrective action plans with regional and national support.

• Participate as a member and leader within account communities for assigned accounts.

• Engage with commercial partners, identify sales leads, and take part in sales opportunities.

• Support revenue initiatives and contribute to business growth.

• Stay updated on competitor information and market trends.

• Assist with growth and deployment strategies.

• Provide application training to clinical or scientific staff when required.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with 4+ years of experience in servicing electrical equipment; OR equivalent military education combined with 4+ years of experience; OR a High School Diploma/GED with 8+ years of experience in servicing electrical equipment.

• A minimum of 4 years of relevant experience under the degree or equivalent military education pathways; 8 years required under the high school diploma/GED pathway.

• Experience in interfacing with internal team members and external customers in a solution-oriented service process.

• Proficient in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experienced in troubleshooting and responding to customer inquiries and concerns.

• Familiarity with web applications and Microsoft Office Suite products.

• Legally authorized to work in the United States.

• Must pass GEHC's standard background check and post-offer drug screening.

• Must adhere to customer access policies, including necessary immunizations and any additional drug tests or background checks when required.

• Possession of a valid driver's license.

• Availability to work after-hours and/or on a rotating on-call schedule, including weekends.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and maintain prolonged sitting and standing positions.

• Skill in reaching at, above, and below shoulder level; flexing or extending the neck; and maintaining dexterity in hands and fingers.

🏝️ Benefits

• Relocation assistance available.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive compensation package.

• Positive work environment.

• Career advancement opportunities within a culture that emphasizes care, collaboration, and support.