Field Service Application Specialist – d/f/m

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Identify opportunities and offer training on systems and assays.

• Lead installations of systems and provide technical support on-site.

• Oversee the expansion of connectivity across the territory.

• Collaborate with Sales, remote Technical Support, Connectivity specialists, Field Application Engineers, healthcare partners, and the Benelux commercial team.

• Develop account strategies alongside Sales Representatives to enhance Cepheid's business and guarantee customer satisfaction.

• Assist in pre-sales solution development and implementation.

• Plan and execute customer implementations.

• Coordinate the go-live of assays and the recognition of contract revenue.

• Conduct pre-installation assessments of sites.

• Support the delivery and installation of GX16 and Infinity systems.

• Configure software and ensure connectivity.

• Aid customers during evaluation, validation stages, and post-product launch.

• Manage assay conversions along with updates to hardware, software, and connectivity.

• Perform reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations.

• Resolve both administrative and technical issues faced by customers.

• Manage spare parts, stock levels, and inventory effectively.

• Provide technical assistance to bolster sales and expand the user base of diagnostic products.

• Strengthen relationships with existing customers and promote long-term loyalty.

• Monitor sites and deliver training on system operations, software, reagents, and connectivity.

⛳️ Requirements

• Bachelor’s degree in biomedical science or a related scientific field.

• Experience in laboratory medicine.

• Proficiency in both English and French.

• Experience working with healthcare customers.

• Proven track record in customer training.

• Familiarity with the diagnostics market.

• Ability to lift, move, or carry equipment weighing up to 30lb/13.6 kg.

• Must spend approximately 80% of time on-site with customers.

• Valid driver's license and a satisfactory Motor Vehicle Record (MVR).

• Proficiency in Dutch is an advantage.

• Postgraduate education at the MSc or PhD level is a plus.

• Previous experience managing customers within a territory is advantageous.

• Experience in project management is beneficial.

• Experience in a cross-functional team is an added advantage.

🏝️ Benefits

• Health care program.

• Paid time off.

• Flexible, remote working arrangements for eligible positions.

• Option for remote work from home.

• Opportunities for career growth and development.