Field Service Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for designated customer accounts

• Foster trusted relationships with customers in a positive, patient, and friendly manner by utilizing excellent interpersonal skills

• Implement and configure proprietary software and hardware solutions

• Conduct onsite installations, develop processes, and provide customer training

• Ensure prompt and successful delivery of our products, solutions, and services in alignment with customer needs and objectives

• Generate new business with current clients and identify opportunities for enhancement within the customer environment

• Collaborate with the sales team to discover and expand opportunities within the territory

• Maintain documentation of customer equipment and usage

• Exhibit professionalism when representing the company in all communications with internal and external customers and vendors

• Demonstrate attention to detail and the ability to work independently

• Troubleshoot and diagnose issues at various customer sites in conjunction with RES team members using diverse communication methods (phone, email, app, web, in-person)

• Track customer interactions and generate necessary reports

• Adhere to all company policies and procedures

• Coordinate job/equipment flow and scheduling with team members and customers

• Complete and demonstrate a comprehensive understanding of ongoing training concepts and applications

• Consistently meet company standards regarding the quality and quantity of work performed

⛳️ Requirements

• Trade or Technical school certification/diploma or equivalent relevant experience

• Proficiency with software-related applications, MS Office Suite products, and other Commercial Off-the-Shelf (COTS) products

• Experience in delivering client-focused solutions tailored to customer needs

• Strong listening, negotiating, and presentation skills with excellent verbal and written communication abilities

• Effectively convey technical concepts and procedures

• Understanding of physical electrical wiring and mechanical applications

• Exceptional attention to detail, organizational skills, and ability to meet deadlines

• Strong interpersonal skills and customer engagement capabilities

• Proficient in written and verbal communication; good mathematical skills

• Demonstrated computer skills and aptitude; familiarity with Microsoft Office preferred

• Ability to effectively prioritize tasks

• Capacity to track and report on improvement opportunities and successes

• Skilled in active listening when others are speaking

• Credible and responsive team player

• Ability to perform and retain various skill-related tasks, training, and operations

• Minimum age of 21 years

• Overnight travel required with multiple customer visits across the US

🏝️ Benefits

• Unlimited PTO

• Major Medical Insurance

• Dental Insurance

• Vision Insurance

• Basic and Voluntary Life Insurance

• Short- and Long-Term Disability Insurance

• Accident Insurance

• Critical Illness Insurance

• Hospital Indemnity

• Employee Assistance Program (EAP)

• IDShield/Legal Shield

• Pet Insurance

• 401K Matching

• Tuition Reimbursement