Field Retail Growth Partner

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Establish and nurture relationships with executive leadership, regional managers, district leaders, store personnel, and support teams.

• Propel program adoption, enhance revenue growth, ensure operational execution, and boost partner engagement.

• Act as the main field liaison for designated retail partners.

• Address issues, safeguard revenue, and uphold a "save the sale" mentality.

• Track performance dashboards and metrics at the store level.

• Formulate action plans to increase application volumes, approval rates, take rates, and program utilization.

• Identify local growth prospects and implement grassroots strategies.

• Remove store-level friction points and streamline workflows.

• Oversee the comprehensive execution of Katapult’s lease-to-own program.

• Conduct store visits, audits, and structured business assessments.

• Ensure compliance with policies, operational guidelines, merchandising standards, and regulatory requirements.

• Mentor retail teams on necessary corrective measures.

• Lead the onboarding and continuous training of retail associates, store leaders, and field operations staff.

• Facilitate workshops and specialized training on sales strategies, customer experience, product knowledge, and operational best practices.

• Keep track of competitive activities, market dynamics, and performance trends in the field.

• Offer actionable insights and feedback to Retail Operations & Growth leadership.

• Collaborate with Business Development, Client Success, Marketing, Risk, and Operations teams.

• Celebrate successes and share best practices.

• Represent Katapult at field meetings, partner events, and industry conferences.

• Assist local marketing and in-store merchandising efforts.

• Provide hands-on training during key events and weekends, including real-time transactions and role-playing activities.

⛳️ Requirements

• A minimum of 5 years of experience in retail store leadership is required.

• Strong preference for candidates with experience as a Store Manager, District Manager, Franchise Operator, or in multi-unit leadership roles.

• Experience in the financial services sector is required.

• Strong preference for candidates with near-prime or non-prime lending experience.

• Ability to influence and lead through collaboration without direct authority.

• Strong operational insight.

• Ability to analyze performance reports, identify trends and anomalies, and convert insights into actionable strategies for the field.

• Proven track record of driving behavioral changes and program adoption at the store level.

• Strong presentation and training skills.

• Ability to engage and inspire frontline sales teams.

• Self-motivated individual capable of managing a multi-state territory independently.

• High degree of professionalism, accountability, and executive presence.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for career growth and advancement.

• Investment in employee development and growth.

• Dynamic and engaging company culture.