Field Retail Growth Partner

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Establish and nurture relationships with executive, regional, district, store, and support leadership.

• Propel program adoption, penetration, revenue, and profitability among designated retail partners.

• Act as the primary field contact and address partner-related issues.

• Track dashboards and store-level metrics to pinpoint trends, anomalies, and performance gaps.

• Formulate action plans to enhance application volume, approval rates, take rate, and program utilization.

• Discover and implement grassroots growth strategies for Katapult’s lease-to-own solution.

• Remove friction points at the store level and streamline workflows.

• Manage the execution of the lease-to-own program from pre-launch through to post-implementation optimization.

• Perform store visits, audits, and structured business reviews.

• Ensure adherence to policies, operational guidelines, merchandising standards, and relevant requirements.

• Mentor retail teams on necessary corrective actions.

• Direct onboarding and continuous training for retail associates and leadership.

• Conduct workshops and focused training on selling strategies, customer experience, product knowledge, and operational best practices.

• Observe competitive activity, market trends, and field performance dynamics.

• Provide leadership with insights on reporting, infrastructure, and expansion strategies.

• Collaborate with Business Development, Client Success, Marketing, Risk, and Operations teams.

• Represent Katapult at field meetings, partner events, and industry conferences.

• Assist with local marketing and in-store merchandising efforts.

• Deliver hands-on training during events and weekends, offering transaction support and role-playing exercises.

⛳️ Requirements

• A minimum of 5 years of experience in retail store leadership is required.

• Previous experience as a Store Manager, District Manager, Franchise Operator, or in multi-unit leadership is strongly preferred.

• Background in financial services is a must.

• Experience in near-prime or non-prime lending is strongly preferred.

• Capability to influence and lead through collaboration without direct authority.

• Strong operational understanding is essential.

• Ability to analyze performance reports, identify trends and anomalies, and convert insights into actionable strategies in the field.

• Demonstrated experience in fostering behavior change and adoption at the store level.

• Exceptional presentation and training skills are required.

• Proven ability to engage and inspire frontline sales teams.

• Self-motivated individual capable of independently managing a multi-state territory.

• High degree of professionalism, accountability, and executive presence.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for career progression.

• A vibrant and engaging workplace culture.

• Investment in employee development and growth opportunities.