Field Representative Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and organize the daily scheduling of field representatives.

• Allocate, modify, and uphold schedules to guarantee coverage for necessary shifts and assignments.

• Monitor staffing levels to identify any scheduling gaps or coverage risks.

• Address callouts, changes in availability, and last-minute modifications.

• Ensure that assigned jobs are scheduled within the required timeframes, generally within 48 hours.

• Balance workload distribution by considering availability, skill set, location, and client needs.

• Keep precise schedules in Salesforce, Teams, and various scheduling platforms.

• Make real-time schedule adjustments for client modifications, callouts, reassignments, or urgent requests.

• Aid in open-market coverage planning and route optimization.

• Communicate assignments, changes in schedules, and updates to representatives.

• Act as a point of contact and liaison for inquiries and issues related to scheduling.

• Collaborate with Market Leads and Shared Services leadership.

• Ensure representatives respond and acknowledge their assigned jobs.

• Monitor hiring areas and ongoing staffing necessities.

• Identify trends related to scheduling gaps, workload volume, and coverage challenges.

• Escalate recurring staffing issues and operational risks to leadership.

• Develop and uphold standardized workflows and guidelines for scheduling.

• Provide administrative support concerning scheduling, workflow modifications, and representative coordination.

• Assist with scheduling reports, tracking, and updates.

• Identify chances to optimize scheduling processes.

⛳️ Requirements

• Strong organizational and time-management abilities with effective prioritization skills.

• Excellent written and verbal communication capabilities.

• High attention to detail alongside a proactive problem-solving approach.

• Ability to work independently and manage tasks in a remote setting.

• Comfortable utilizing multiple software platforms and tools at once.

• Basic to intermediate computer skills.

• Experience or willingness to learn Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite (Outlook, Excel, Teams).

• Prior experience in scheduling, dispatch, workforce coordination, or administrative support.

• Experience in supporting remote or field-based teams.

• Familiarity with high-volume scheduling environments is advantageous.

• Ability to work from home independently and reliably.

• Full-time availability, strictly adhering to assigned shift hours.

• Ability to monitor, adjust, and manage schedules in response to staffing gaps and operational needs.

• Reliable internet connection and a dedicated workspace.

🏝️ Benefits

• Receive a competitive hourly rate, paid weekly.

• Work remotely from home.

• Health, dental, and vision benefits.

• 401K Program with matching contributions.

• Paid Time Off.

• Paid Holidays.

• $30 Mobile Reimbursement.

• Scholarship opportunities for employees and their direct family members.

• Employee Assistance Program.

• Leadership Development Program.

• Special pricing for multiple clients for employees.

• Opportunities for personal development.

• Professional stretch assignments.

• Long-term career pathing options.