Field Representative II, Field Services Support

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Services and repairs a diverse range of company products and systems at customer locations, typically within a designated geographic area.

• Meets expected productivity standards based on assigned workload and level of experience.

• Oversees territory management, inventory control, and customer relationships.

• Exhibits exceptional technical and customer relationship skills.

• Proactively generates revenue opportunities through supply leads, contract sales, and assessments of equipment and printing needs.

• Completes assigned technical training on new equipment as required.

• Engages with external customers to assess service needs for equipment and ensures a high level of customer satisfaction with the services provided.

• Offers technical support to junior technicians.

• Responsible for maintaining a "car stock" inventory.

⛳️ Requirements

• Requires journeyman-level technical expertise typically acquired through technical school completion and over 2 years of relevant experience.

• Must possess a valid state driver's license and meet the minimum auto insurance coverage requirements as per company policy, given the extensive use of a personal vehicle for business purposes.

• Requires a solid understanding of electro-mechanical devices, electrical circuitry, electronics, and various levels of digital competency.

• Demonstrates a systematic approach to problem-solving.

• Must have strong interpersonal and verbal communication skills.

• Excellent customer service skills are essential, including the ability to follow up to ensure issues are resolved.

• Ability to read and comprehend technical information from manuals, parts books, and relevant publications is required.

🏝️ Benefits

• Choose from a wide array of medical, dental, life, and disability insurance options.

• Enhance your financial well-being with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Support your education through team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays each year.

• Access numerous additional benefits to promote your health, wellness, and continuous personal and professional growth.