Field Product Support

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee on-field product support for all clients, including OEMs (shipyards) and the dealer network.

• Assist colleagues in addressing issues related to Raymarine/FLIR products.

• Identify and resolve problems to ensure total customer satisfaction.

• Deliver field-based technical assistance for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products.

• Provide support to customers throughout Italy and other regions managed by Raymarine Italia, such as Slovenia, Croatia, Greece, and Malta.

• Serve as the primary contact for technical support and after-sales assistance.

• Work in collaboration with internal Customer Service and technical teams to solve complex issues.

• Engage in trade shows, exhibitions, product demonstrations, and promotional activities.

• Maintain strong relationships with OEMs, dealers, installers, and end users.

⛳️ Requirements

• Technical or scientific qualification (degree or secondary school diploma).

• Strong analytical and troubleshooting capabilities.

• Good comprehension of electrical and electronic systems.

• Excellent communication and interpersonal skills.

• Ability to establish solid relationships with customers and colleagues.

• Proactive mindset with strong initiative and self-motivation.

• Proficient in English.

• Familiarity with IT systems and standard computer applications.

• A passion for boating and the marine industry is desirable.

• Previous experience in supporting technical products or marine electronics is preferred.

• Candidates must be eligible to apply for and obtain the necessary export control license from the U.S. Departments of State or Commerce.

• Willingness to travel regularly within Italy and occasionally to other European countries in the Mediterranean region.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for continuous learning and professional growth.

• A collaborative and supportive culture that values teamwork, creativity, and problem-solving.

• Access to innovative technologies where hardware, software, and cutting-edge R&D converge.