Field Operations Technician

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Offers technical assistance both within the immediate team and occasionally beyond.

• Supports network performance initiatives, resolves outages, and seeks daily improvement opportunities.

• Handles smaller projects or segments of significant initiatives, providing timely status and progress updates as needed.

• Identifies potential process enhancements and proposes them to Senior Technicians and/or management for evaluation.

• Contributes insights on process improvements related to maintenance and repair tasks.

• Aids in developing job aids, scopes of work, methods/statements of procedure, and useful tools in collaboration with a Senior Technician.

• Participates in and fulfills training obligations to remain updated on current and new systems and products, enhancing skills and proficiency in organizational standards.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience is required.

• 2-4 years of wireless experience in field operations and maintenance is preferred.

• 2-4 years of experience in wireless telecommunications or a related field is preferred.

• Strong technical expertise with Ericsson field equipment is preferred.

• Exceptional verbal and written communication skills.

• Self-driven; demonstrates initiative in achieving company goals and objectives.

• Basic leadership capabilities and the ability to prioritize and manage multiple tasks.

• Capable of working independently as well as collaboratively in a team setting.

• Adaptable to dynamic environments and shifting priorities.

• Employs creativity and innovation to solve problems.

• Operational knowledge and understanding of all interconnecting circuits, including but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC-DC power systems.

• Must meet the minimum DOT medical standards as outlined in 49 CFR Part 391.

• Must be at least 18 years old.

• Legally authorized to work in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending account.

• 401(k) plan.

• Employee stock grants.

• Employee stock purchase plan.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Back-up care.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching.

• Short- and long-term disability coverage.

• Voluntary AD&D coverage.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile services and home internet.

• Pet insurance.

• Access to commuter and transit programs.