Field Engineer 1 – Imaging

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Conduct timely and precise preventative maintenance on equipment across one or more imaging modalities.

• Adhere to Field Modification Instructions and Instrument Service Information bulletins.

• Collaborate with seasoned Field Engineers to acquire troubleshooting, repair, and equipment installation skills.

• Assist in the installation of equipment.

• Execute basic troubleshooting and service repairs on assigned equipment.

• Communicate effectively with team members, colleagues, and customers to ensure resolution of issues and follow-up.

• Suggest value-added services to clients.

• Maintain logs of customer service and internal service records.

• Order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and coordinate with regional and national support on corrective action strategies.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts, identify sales leads, participate in contract renewals, and support revenue initiatives.

• Develop and strengthen customer relationships.

• Monitor competitor information and market trends.

• Independently respond to service calls without assistance within one year of employment.

• Complete scheduled Quality, EHS, and Compliance activities.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR completion of the formal GEHC Biomed/FE Services Internship or Military Externship program.

• High School Diploma/GED along with 4 or more years of experience servicing electronic equipment as an alternative qualification.

• Proficiency with web applications and Microsoft Suite products.

• Successful completion of GEHC's standard background check, including a post-offer drug test.

• Adherence to customer access policies, which may include required immunizations and potential additional drug tests or background checks.

• Capacity to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Capability to reach at, above, and below shoulder level; flex/extend neck; and exhibit good hand and finger dexterity.

• Required color, close, distance, peripheral, and depth vision as applicable.

• Must possess and maintain a valid driver's license.

• Willingness to work after hours or on a rotating on-call schedule, including weekends, as required.

• Compliance with GEHC quality, EHS, compliance, legal, and regulatory standards.

• Must be legally authorized to work in the United States.

• GE HealthCare will not provide sponsorship for employment visas for this position.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with options for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Relocation assistance.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Competitive compensation.