Field Case Manager – 20-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Tailor program components to address the needs of designated prescribing physicians

• Assess patient conditions and assist physicians with patient enrollment and insurance documentation

• Recognize coverage challenges and relay them to the Program Manager

• Cultivate relationships with physicians and office personnel while offering office support

• Provide assistance in resolving issues for assigned physicians

• Educate physicians and clinics on programs and approved initiatives

• Serve as a liaison with physicians and convey feedback to the Program Manager

• Complete necessary program reports, expense accounts, timesheets, mileage logs, and other required documentation

• Greet patients and gather necessary information

• Offer reimbursement guidance and facilitate both private and public coverage activities

• Organize and monitor patient services to enhance swift therapy access

• Guide patients through financial aid options

• Assist with pharmacy selection and coordinate medication delivery

• Support therapy coordination and track the ongoing status of therapies

• Refer clinical inquiries outside of program materials to healthcare practitioners

• Report Adverse Events and Severe Adverse Events in accordance with standard operational procedures

• Contribute to the training and development of new Field Case Managers

• Provide support to colleagues through regular communication

• Maintain connections with the Patient Support Program team

• Participate in physician meetings alongside the Pharmaceutical team

• Attend Continuous Medical Education events and report on new activities

• Deliver in-service presentations to physicians in collaboration with Pharmaceutical Representatives

• Maintain ongoing communication with the Program Manager, physicians, office staff, client representatives, patients, and nursing teams

• Perform additional assigned duties and tasks; may need to be available for standby or on-call duties

⛳️ Requirements

• Bachelor’s degree in healthcare or a related field, or a nursing diploma

• At least five years of experience in healthcare, pharmaceuticals, insurance, or a related sector

• Active Licensed Nurse (RN or RPN/LPN) registration from the College of Nurses in the province of employment

• Preferred case management experience

• Minimum of three years’ nursing experience in a clinic environment is advantageous

• Willingness to travel within an assigned territory; some overnight travel may be necessary

• Valid driver’s license, current auto insurance, and reliable transportation for regional travel

• Familiarity with various therapeutic areas is beneficial

• Background in business administration, pharmaceutical sales, or marketing is a plus

• Understanding of private and public reimbursement structures, systems, and processes

• Experience with reimbursement navigation, special authorization, appeals procedures, and field-based reimbursement support and consultation

• Strong analytical skills, including the ability to interpret regulations and legislation

• Proficiency in both French and English is required

• Availability for daily interactions with unilingual English-speaking customers, patients, or cross-functional peers

🏝️ Benefits

• Medical, dental, and vision coverage

• Comprehensive benefits addressing physical, emotional, financial, and social wellness

• Backup dependent care assistance

• Adoption support

• Infertility coverage

• Family building assistance

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Access to training programs

• Resources for professional development

• Mentorship opportunities

• Employee resource groups

• Volunteer initiatives