Field Applications Scientist

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Conduct customer training on HID products, applications, and workflows through both on-site and remote sessions.

• Offer technical and application support by troubleshooting customer workflows, addressing technical inquiries, and resolving product performance issues.

• Assist in pre-sales activities through technical consultation, product demonstrations, presentations, and workflow discussions.

• Deliver post-sales application support for the implementation, adoption, and optimization of HID technologies.

• Collaborate with Sales and commercial teams throughout the customer lifecycle.

• Work in partnership with Technical Support, Service, Product Management, and other internal teams to meet customer needs and enhance the customer experience.

• Stay updated on HID products, applications, workflows, and advancements in forensic science and human identification.

• Record customer activities and relay field and customer feedback to internal teams.

• Provide support for Western North America in a remote, field-based capacity.

• Travel up to approximately 70% for customer training, technical support, pre-sales activities, demonstrations, and other customer-facing engagements.

⛳️ Requirements

• A Bachelor's degree in forensic science, molecular biology, genetics, biochemistry, or a related scientific discipline is required.

• A minimum of 5 years of experience, or 3 years with an advanced degree, in forensic DNA workflows or a related technical field, including hands-on laboratory experience.

• Proven experience with forensic DNA instrumentation, chemistries, and analysis software.

• Excellent technical and troubleshooting capabilities.

• Strong written and verbal communication skills, particularly in conveying complex scientific and technical concepts to varied audiences.

• Exceptional customer-facing, presentation, and training abilities.

• Capacity to independently manage multiple customer priorities in a remote, field-based setting.

• Willingness and ability to travel up to approximately 70%.

• Must reside in California, Arizona, Washington, Oregon, or Nevada.

• Must be legally authorized to work in the United States without sponsorship.

• Must be able to successfully pass a comprehensive background check, including a drug screen.

🏝️ Benefits

• Competitive compensation.

• Annual incentive plan bonus.

• Comprehensive healthcare, including national medical, dental, and vision plans.

• Health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance.

• Short- and long-term disability coverage.

• 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) offering discounted company stock.

• Opportunities for career development and advancement.