Field Applications Scientist

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Collaborate with the Sales team to enhance commercial opportunities and offer technical expertise throughout the customer journey.

• Provide both pre-sales and post-sales technical assistance, including customer consultations, workflow discussions, training, and troubleshooting.

• Establish and nurture technical relationships with clients to ensure effective adoption and usage of ONT technologies.

• Conduct presentations, workshops, seminars, and training for both technical and non-technical audiences.

• Work closely with Technical Services, Sales, Product Management, Marketing, and other internal departments.

• Create and implement engagement strategies for key accounts.

• Offer insights on customer, market, and competitive dynamics to internal teams.

• Record customer interactions and support activities in ONT CRM systems.

• Assist colleagues, customers, and strategic initiatives beyond assigned territory responsibilities as needed.

• Willingness to travel frequently, up to 70%, within the designated region.

⛳️ Requirements

• PhD in Life Sciences is preferred, or a Master’s degree accompanied by relevant commercial, customer-facing, or scientific applications experience.

• Robust laboratory experience in molecular biology, genetics, genomics, sequencing, or a closely related field.

• Background in supporting experimental design, sample preparation, workflow optimization, and data analysis.

• Excellent scientific communication and presentation abilities.

• Capability to convert complex technical concepts into engaging, customer-relevant narratives.

• Proven skills in scientific troubleshooting and problem solving.

• Strong organizational abilities with the capacity to manage multiple priorities.

• Proficiency in Microsoft Office applications.

• 1-2 years of experience in commercial and customer-facing roles is preferred.

• Familiarity with next-generation sequencing technologies, including long-read sequencing and workflows, is strongly preferred.

• Experience with bioinformatics workflows for the analysis of sequencing data.

• Ability to identify customer needs, recognize broader technology adoption opportunities, and collaborate with Sales to expand accounts.

• Experience in delivering scientific training, workshops, or customer presentations.

• Knowledge of CRM systems, such as Salesforce.

• Must reside within the territories of Massachusetts, Rhode Island, and Connecticut.

🏝️ Benefits

• Eligibility for annual bonuses.

• Equity awards contingent on individual and company performance.

• Comprehensive healthcare benefits.

• 401(k) plan with company matching contributions.

• Short-term disability coverage.

• Long-term disability coverage.

• Basic life insurance.

• Commuter benefits.

• Support during the application or interview process for accommodations.