Field Application Specialist – Chromatography

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Assist in customer evaluations, application assessments, and technical consultations by converting process requirements into suitable product and workflow recommendations.

• Implement application trials, validations, proof-of-concept initiatives, and customer training by developing, coordinating, and documenting tailored evaluation and onboarding plans and results.

• Address technical inquiries, application challenges, and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant teams.

• Provide application expertise during opportunity development by offering technical insights, competitive positioning, and solution recommendations for customer use cases.

• Gather customer feedback, application trends, and competitive intelligence by analyzing field observations, trial results, and product usage patterns, sharing actionable recommendations with Product Management and relevant stakeholders.

⛳️ Requirements

• Master’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent professional experience.

• Over 3 years of experience in application support, technical support, field application, laboratory, process development, or related customer-facing roles within the life sciences industry.

• Extensive knowledge of chromatography and downstream purification technologies, applications, and related customer workflows.

• Ability to troubleshoot technical and application-related issues in customer environments.

• Practical technical skills, including demonstrations, trials, evaluations, and customer training activities, with the capacity to document application findings, trial results, and technical recommendations in an organized manner.

• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.

• Customer-focused mindset with the ability to understand customer needs and translate them into effective application solutions.

• Strong communication and presentation abilities, capable of articulating technical value to diverse stakeholders.

• Willingness to travel more than 50%, as this role is heavily focused on external customers.

• Proficiency in both English and French.

🏝️ Benefits

• Flexible home-office work arrangement.

• Support for frequent travel related to customer activities.