Field Application Specialist, Bioprocessing Systems – Downstream, Chromatography, TFF

This is a fully remote position, open to applicants in Japan.

📋 Description

• Assist the sales team with current products by delivering product presentations, conducting demonstrations, and performing application studies.

• Work in conjunction with product management on beta site testing and product demonstrations for new offerings.

• Aid sales efforts in analyzing customer processes and User Requirement Specifications (URS), and create application trials to design optimized products.

• Offer proactive technical support, respond to inquiries, and resolve implementation issues faced by customers in the field.

• Assist in quality complaint investigations by troubleshooting and analyzing customer processes.

• Gather, compile, verify, and analyze performance data for product lines as well as customer feedback.

• Relay competitor product information and insights to the application specialist and product management.

• Deliver foundational product training to internal sales teams and dealers.

• Organize and conduct workshops and seminars for external customers.

• Execute trials and demonstrations, generate trial reports, and collaborate on defining trial scope and acceptance criteria.

⛳️ Requirements

• A degree in biological engineering, biotechnology, or a related field in life sciences.

• Knowledge of downstream processing along with practical experience using relevant hardware, such as purification chromatography and TFF hardware.

• Familiarity with life science application experimental technology and a solid understanding of current research topics is advantageous.

• Relevant experience in a similar role within the industry is beneficial.

• Strong ability to learn quickly and maintain an expert knowledge base in the field.

• Capable of effectively interfacing with product, project, and division management.

• Exceptional communication and presentation abilities.

• Strong focus on customer service.

• Proficient in software applications, including Microsoft Office.

• Native-level proficiency in spoken and written Japanese.

• Intermediate proficiency in spoken and written English.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.