Field Application Specialist – BioAnalytics

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist with customer evaluations, application assessments, and technical consultations, converting process needs into product and workflow suggestions.

• Implement application trials, validations, proof-of-concept initiatives, and customer training sessions.

• Develop, manage, and document tailored evaluation and onboarding strategies and results for customers.

• Address technical questions, application issues, and product performance challenges by troubleshooting customer processes and coordinating corrective measures.

• Provide application expertise during opportunity development, adding technical insights, competitive analysis, and solution suggestions.

• Generate leads through customer interactions, meetings, pre-sales efforts, presentations, and seminars.

• Stay informed and track potential opportunities within the pipeline.

• Gather customer feedback, application trends, and competitive intelligence by analyzing field observations, trial results, and product usage patterns.

• Deliver actionable insights to Product Management and relevant stakeholders to aid in portfolio improvements.

• Manage a territory that includes Northern England, Scotland, and Ireland, ensuring regular customer engagement and travel.

⛳️ Requirements

• Master’s degree or PhD in Life Sciences, Biotechnology, Engineering, or a related discipline.

• Prior experience in application support, technical support, field application, laboratory work, process development, or similar customer-facing roles within the life sciences sector.

• Familiarity with biological imaging platforms, microscopy, or cell culture, along with comprehensive knowledge of relevant applications and associated customer workflows.

• Strong practical technical skills, including conducting demonstrations, trials, evaluations, and customer training, with the capability to document findings, results, and technical recommendations systematically.

• A proactive troubleshooting and solution-oriented attitude, with the capacity to resolve technical and application-related challenges in customer settings.

• Customer-centric approach with excellent communication and presentation abilities, and the skill to comprehend customer needs while conveying technical value to various stakeholders.

• Ability to work collaboratively across Sales, Product Management, Quality, and other cross-functional teams in a matrix environment.

• Willingness to travel up to 70% of the time.

• Must possess the right to work in the UK.

🏝️ Benefits

• Mentoring, leadership programs, Talent Talks, internal seminar offerings, and coaching for managers.

• Comprehensive onboarding, featuring a virtual online platform accessible before joining, Welcome Workshops, and a "buddy" as a point of contact.

• A culture of mutual support, team spirit, and international collaboration; communities focused on various topics, including coaching, agile working, and a businesswomen's network.

• 37.5 hours working week.

• 25 days of annual leave in addition to public holidays.

• Annual option to buy, sell, or carry over leave.

• Company Car.

• Private Medical Insurance.

• Private Dental Insurance.

• Group Life Assurance.

• Employee-paid Travel Insurance.

• Salary Sacrifice Health Assessment Service.

• Salary Sacrifice Cycle to Work Scheme.

• Group Personal Pension Plan.

• Group Income Protection.

• Salary Sacrifice Will Writing Service.