Field Application Specialist, BioAnalytics

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in customer evaluations, application assessments, and technical consultations by converting process requirements into product and workflow suggestions.

• Conduct application trials, validations, proof-of-concept initiatives, and customer training sessions.

• Design, coordinate, and document tailored evaluation and onboarding plans for customers along with their outcomes.

• Generate leads through customer interactions, meetings, pre-sales initiatives, presentations, and seminars.

• Keep track of and be aware of opportunities within the pipeline.

• Address technical inquiries, application challenges, and product performance issues by troubleshooting customer processes.

• Coordinate corrective measures with relevant departments.

• Provide application expertise during opportunity development, including technical insights, competitive positioning, and solution suggestions.

• Gather customer feedback, application trends, and competitive intelligence.

• Analyze field observations, trial results, and product usage patterns.

• Share actionable insights with Product Management and relevant stakeholders to influence enhancements to the portfolio.

⛳️ Requirements

• Master’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.

• Initial professional experience in application support, technical support, field application, laboratory, process development, or relevant customer-facing roles in the life sciences sector.

• Comprehensive knowledge of relevant products, applications, and associated customer workflows.

• Capability to troubleshoot technical and application-related issues in customer settings.

• Practical technical skills, including demos, trials, evaluations, and customer training activities.

• Proficiency in documenting application findings, trial results, and technical recommendations in a structured format.

• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment.

• Customer-focused with the capability to understand customer needs and transform them into effective application solutions.

• Excellent communication and presentation skills, able to convey technical value to diverse stakeholders.

• Proficient in both English and German.

• Willingness to travel over 50% of the time, as this role is primarily focused on external customers.

🏝️ Benefits

• Mentoring, leadership programs, Talent Talks, and internal seminar offerings.

• Options for remote work, flexible hours, flexible work schedules, sabbaticals, and Workation opportunities.

• Comprehensive onboarding process, including a virtual online platform even before your start date, Welcome Workshops, and a buddy for support.

• Company car provided.

• Car leasing options available.

• Bike leasing benefits.

• Ample free parking garage.

• Good public transport connections.

• A supportive atmosphere, team spirit, and opportunities for international collaboration.

• Communities focused on various topics, including coaching, agile working, and women in business networks.

• Home office workstation provided.

• Rent subsidy available.

• Collective accident insurance coverage.