Federal Student Aid Regulatory Case Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Evaluate assigned cases to ascertain jurisdiction, scope, and the appropriate course of action.

• Conduct thorough document reviews and comprehensive fact-finding from both internal and external sources.

• Analyze cases in accordance with relevant federal statutes, regulations, internal policies, and guidance from the Federal Student Aid program, including Title IV considerations.

• Create structured written analyses utilizing the Issue–Rule–Analysis–Conclusion methodology or a similar framework.

• Draft professional correspondence and resolution summaries for both internal and governmental review.

• Log actions, findings, and outcomes into CRM or case management systems.

• Ensure accuracy, completeness, documentation integrity, compliance with quality assurance, and adherence to productivity standards.

• Oversee assigned caseload to achieve productivity targets, throughput requirements, and service-level agreements.

• Engage in quality reviews, calibration sessions, training, and initiatives for continuous improvement.

• Adhere to Ombudsman-specific case handling procedures and Federal Student Aid case management protocols.

• Record actual hours worked daily and submit timesheets at the end of each pay period.

• Provide Monthly Status Reports as required.

• Check RavenTek email at least three times a week and respond accordingly.

• Complete all assigned compliance training.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Public Administration, Legal Studies, Finance, or a related field, or a minimum of 4 years of progressive professional experience in lieu of a degree.

• At least 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.

• Significant experience in reviewing, interpreting, and synthesizing complex documentation and case records.

• Practical experience working within a CRM or case management system; Salesforce is preferred.

• Advanced analytical and critical-thinking skills for complex regulatory scenarios.

• Proficiency in structured professional writing and formal case determinations.

• Capability to manage multiple cases simultaneously while ensuring accuracy and meeting productivity expectations.

• Exceptional attention to detail and disciplined documentation practices.

• Proficient in Microsoft Office Suite applications.

• Self-motivated work style suitable for an independent remote setting.

• Familiarity with Federal Student Aid programs, Title IV regulations, or Ombudsman case resolution processes.

• Must be a U.S. citizen.

• Must be capable of obtaining and maintaining Public Trust level clearance.

• Ability to sit at a workstation and work on a desktop or laptop for extended periods.

• Effective verbal and written communication skills.

• Ability to lift and/or move moderate weights, typically up to 20 pounds.

• Regular and predictable attendance is crucial.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunity for Public Trust clearance.

• Reasonable accommodations available under the Americans with Disabilities Act.

• Equal access, equal opportunity, and affirmative action employment environment.