Federal Developer – AWS, Amazon Connect

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and construct AWS Connect infrastructure utilizing service-oriented architecture and core AWS services.

• Create automation scripts with CloudFormation, serverless functions, and cloud integrations.

• Evaluate business processes and convert them into standalone Amazon Connect and AWS-integrated Salesforce solutions.

• Work collaboratively with cross-functional teams on projects that integrate AWS and Salesforce.

• Keep up-to-date with the latest AWS and Salesforce releases and make use of new features.

• Develop and implement autonomous self-service workflows utilizing Amazon Connect Agentic CX Designer and Contact Flows.

• Coordinate multi-step task completions, API integrations, and escalations to Salesforce Service Cloud Voice agents.

• Prototype and integrate voice AI architectures with speech-to-speech capabilities using Amazon Nova 2 Sonic, Amazon Bedrock, Lex, and Contact Lens.

• Oversee version control, testing, and automated deployment pipelines for conversational applications using the ACXD SDK and AWS CloudFormation/CDK.

⛳️ Requirements

• Candidates must reside in the United States.

• U.S. Citizenship is mandatory.

• Must have the capability to secure a Public Trust clearance.

• Possess at least one AWS Associate-level certification.

• AWS Certified Developer - Associate certification is required.

• AWS Certified Solutions Architect - Associate certification is preferred.

• Salesforce certifications are advantageous, such as Salesforce Certified Platform Developer I and Salesforce Consultant Certifications.

• Experience in APEX development and Salesforce platform customization is necessary.

• Familiarity with Agile development practices, DevOps methodologies, and CI/CD pipelines is required.

• Proven experience in designing and deploying Service Cloud Voice with Amazon Connect, including AWS-provided and Partner Telephony/BYOT models.

• Expertise in Contact Flow design for Partner Telephony, including mapping CTR/Contact Attributes to Salesforce Voicecall records.

• Experience with real-time transcription integration, Contact Lens, and real-time agent assistance is essential.

• Background in developing custom Lightning Web Components for Omni-Channel and voice call record layouts is important.

• Experience or a strong foundational interest in Amazon Connect Agentic CX Designer or similar agentic framework architectures is preferred.

• Hands-on experience with speech-to-speech AI models or generative voice AI implementations is a plus.

• Knowledge of programmatic conversational lifecycle management using the ACXD SDK is beneficial.

• Proficient in English, both written and verbal.

🏝️ Benefits

• Variable/incentive pay including quarterly bonuses.

• Stock options available.

• Comprehensive medical, dental, vision, and employer-paid life/disability insurance.

• Opportunities for mentorship, certifications, and hands-on professional development.

• Option for remote work.

• Flexible PTO policy with a minimum of 2 weeks.

• Generous leave policies.

• A people-first workplace that offers flexibility.