Staff Engineer, Cloud Platform

This is a fully remote position, open to applicants in India.

📋 Description

• Establish the technical direction for observability across JumpCloud's cloud platform on AWS and GCP.

• Develop and manage the observability stack utilizing Datadog, Prometheus, Grafana, and OpenTelemetry.

• Specify SLIs, SLOs, error budgets, dashboards, and burn-rate alerts aimed at achieving 99.99% availability.

• Mitigate alert noise and enhance MTTD and MTTR.

• Oversee observability costs through cardinality, log volume, sampling, and retention management.

• Take charge of cloud cost visibility, allocation, showback reporting, and FinOps initiatives.

• Achieve cloud savings through right-sizing, autoscaling, spot capacity, storage tiering, idle-resource cleanup, and data-transfer minimization.

• Collaborate with finance to shape cloud commitment strategies.

• Create budget alerts, anomaly detection systems, and policy-as-code guardrails.

• Determine unit economics and integrate costs into design reviews.

• Work alongside finance on forecasting, budgeting, and leadership reporting.

• Manage incident processes, encompassing severity levels, on-call rotations, escalation paths, communication, and tooling.

• Lead major incidents as the incident commander or senior escalation point.

• Conduct root cause analyses and ensure the completion of corrective actions.

• Develop AI agents for alert, log, trace, and change correlation, root cause analysis, and self-healing remediation.

• Oversee business continuity and disaster recovery strategies.

• Define RTO/RPO targets and design recovery architectures across AWS and GCP.

• Construct DR sites and recovery environments featuring replication, backups, failover, and failback.

• Execute DR tests and failover drills while maintaining recovery documentation.

• Write production-quality code in Go or Python for tooling, exporters, data pipelines, and automation.

• Collaborate with customer support and product engineering teams on reliability, recoverability, customer impact, and cost-aware design.

• Draft design documents, review architectural plans, and mentor engineers.

⛳️ Requirements

• Over 10 years of experience in software engineering.

• A minimum of 4 years in platform, SRE, or infrastructure roles managing 24/7 SaaS systems at scale.

• Proven experience in designing and implementing observability at scale using Datadog, Prometheus, Grafana, or OpenTelemetry.

• Demonstrated ability to define meaningful SLOs and create reliable alerts.

• A measurable history of reducing cloud expenditures.

• Familiarity with AWS Cost Explorer, CUR, Kubecost, or similar tools.

• Experience in production tooling and automation using Go or Python.

• Strong hands-on experience with AWS and GCP.

• Proficient in using Terraform for infrastructure as code.

• Experience with production Kubernetes environments.

• Proven record of managing on-call and incident processes, leading major incidents, and conducting RCAs.

• Experience in developing incident-response or remediation automation.

• Hands-on experience with building AI agents or LLM-based tools for root cause analysis or auto-remediation.

• Knowledge in designing and testing disaster recovery for production SaaS systems, including RTO/RPO targets, DR sites, replication, and failover drills.

• Solid software engineering background with experience collaborating closely with customer support teams.

• Ability to drive change across multiple teams without direct authority.

• Excellent communication skills with engineers, finance, and leadership.

• Bachelor's degree in Computer Science or a related field, or equivalent experience.

• Proficient in spoken and written English.

• Preferably a FinOps Certified Practitioner or have hands-on experience applying the FinOps Framework.

• Preferred experience with tools such as CloudHealth, Vantage, Cloudability, AWS Compute Optimizer, cost and usage data pipelines, in-house observability, eBPF monitoring, continuous profiling, real user monitoring, vendor contracts, open-source contributions, published writing, or conference presentations.

🏝️ Benefits

• Opportunity to work remotely from within India.

• Remote-first work arrangement.

• Chance to collaborate with teams across more than 15 countries.

• Opportunities for professional growth and sharing of expertise.

• Commitment to equal opportunity employment.