Senior CloudOps Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of CI/CD for Cloud Run services and Cloud Functions, transitioning from manual deployments to automated, gated release pipelines.

• Oversee production releases, hotfixes, and the setup of new environments during US hours.

• Develop reusable Terraform modules for GCP and AWS infrastructure, services, and customer environments.

• Manage Cloud SQL, Memorystore, Pub/Sub, API Gateway, Cloud Armor, Artifact Registry, Secret Manager, BigQuery, networking, DNS, TLS, and load balancing.

• Enhance IAM, secrets management, access reviews, audit logging, log retention, and PHI-safe logging practices.

• Prepare infrastructure documentation for HIPAA, SOC 2 Type II, state security assessments, and customer reviews.

• Establish SLOs, monitoring, and alerting for real-time voice and messaging services.

• Lead incident response efforts, compose runbooks, and conduct blameless postmortems.

• Manage Cloud SQL backups and disaster recovery processes, including restore testing.

• Increase cloud cost visibility and minimize expenditures through rightsizing and other optimization strategies.

• Own the transition from merged code to production during US hours.

• Collaborate closely with the CloudOps engineer in India as part of a shared follow-the-sun coverage model.

• Report directly to the Chief Product Officer.

⛳️ Requirements

• 7+ years of experience in DevOps, SRE, platform engineering, or cloud infrastructure roles, with at least 3+ years managing production workloads on Google Cloud.

• Practical experience with Cloud Run or GKE, Cloud SQL, IAM, VPC networking, and Pub/Sub.

• Experience with production-scale Terraform, including module design, state management, and drift control.

• Proven track record in developing CI/CD for containerized microservices using GitHub Actions, Cloud Build, or similar tools.

• Familiarity with working in regulated environments such as HIPAA, SOC 2, HITRUST, FedRAMP, or StateRAMP, along with personally producing audit evidence.

• Strong scripting capabilities in Python, Go, or Bash.

• Experience in production incident response and being on-call.

• Working knowledge of AWS IAM, S3, and KMS.

• Excellent written communication skills and the ability to convey technical risks and trade-offs to non-technical stakeholders.

• Candidates must reside and work in the United States.

• Core hours should align with US Eastern business hours.

• Nice to have: infrastructure experience with real-time voice or telephony systems such as Twilio, WebRTC, or SIP.

• Nice to have: experience supporting AI or ML workloads, including Vertex AI or third-party LLM APIs under a BAA.

• Nice to have: MongoDB Atlas or Auth0 administration experience.

• Nice to have: Google Cloud Professional Cloud DevOps Engineer or Professional Cloud Security Engineer certification.

• Nice to have: experience as an early infrastructure hire at a startup.

🏝️ Benefits

• Equity.

• Health, dental, and vision benefits.

• Paid time off.

• Remote work opportunity.

• Core hours overlap with US Eastern business hours.

• Shared follow-the-sun on-call rotation with our India-based CloudOps engineer.