FC Operations Coordinator – Platform Services

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of daily coordination and follow-up for all FC Problem Solver tasks by ensuring that each item has clear ownership, visibility, timelines, and status of resolution.

• Oversee and sustain the intake and ticketing workflow by prioritizing incoming requests, directing work appropriately, and making sure no items remain unresolved without documented action plans.

• Accurately track, verify, and close operational tasks while proactively escalating blockers, risks, or stalled work with the necessary context for leadership intervention.

• Develop and maintain reporting that offers clear visibility into ongoing work, timelines for resolution, recurring issues, and the overall performance of the FC Problem Solver.

• Collaborate cross-functionally with Subject Matter Experts (SMEs), Account Managers, and FC leadership to provide timely communication, operational updates, and proactive escalation support that safeguards brand and fulfillment operations.

⛳️ Requirements

• Proven experience in managing task tracking, work queues, or project coordination within a fast-paced operational setting.

• Expertise in workflow and task management tools such as Process Street, ticketing systems, or comparable operational platforms.

• Excellent written communication skills with the ability to deliver clear and concise status updates and reports to multiple stakeholders.

• Capability to manage and prioritize a high-volume queue of operational tasks while ensuring urgency, accuracy, and follow-through.

• Experience in supporting e-commerce, fulfillment center, or 3PL operations, with proficiency in Excel or Google Sheets and familiarity with reporting tools, WMS platforms, or AI-supported operational workflows preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.