FBS Regulatory Affairs

This is a fully remote position, open to applicants in Mexico.

📋 Description

• FBS – Farmer Business Services is integrated within Farmers operations, aiming to establish a global strategy for identifying, recruiting, hiring, and retaining exceptional talent.

• By merging international outreach with US expertise, we create diverse and high-performing teams capable of succeeding in today’s competitive landscape.

• We are convinced that the cornerstone of every thriving business is having the right individuals with the appropriate skills. This is where we contribute—assisting Farmers in building a winning team that delivers reliable and sustainable outcomes.

• Due to the absence of a local legal entity, we have collaborated with Capgemini, which serves as the Employer of Record.

• Capgemini oversees the management of local payroll and benefits.

• A robust and innovative company with a significant market presence.

• A vibrant, diverse, and multicultural workplace.

• Leaders possessing extensive market knowledge and strategic insights.

• Opportunities for continuous learning and professional development.

⛳️ Requirements

• Responsible for routine data collection, preparation, and administrative support for complaint response activities managed by Regulatory Affairs Specialists.

• Assists with work queue assignments, uploads data to state regulatory portals, and performs other technical tasks necessary for timely regulatory reporting.

• Escalates intricate matters to specialists or management.

• Generates standard and limited ad hoc reports concerning complaint and regulatory functions using predefined templates and procedures.

• Gathers and organizes complaint, policy, billing, and related business information for internal and/or external reporting in accordance with established protocols.

• Collaborates with Product, Billing, Claims, Service, IT, and other business partners to secure documentation, confirm data requirements, and direct policy or billing-related inquiries.

• Executes data uploads to state regulatory portals and aids in ensuring timely regulatory reporting in line with instructions and established guidelines.

• Maintains tracking of complaint files, work assignment queues, portal records, data dictionary fields, and other metadata updates as directed.

• Reviews assigned information for accuracy, consistency, and apparent data issues; escalates discrepancies or unusual inquiries to Regulatory Affairs Specialists or management.

• Investigates and assesses policy processing transactions to assist Regulatory Affairs Specialists in resolving complaints.

• Aids in the formulation of strategies to address trends in complaints.

• Engages in departmental and team discussions to analyze trends in complaints.

• Supports Regulatory Affairs Specialists with data requests, premium surveys, market conduct examinations, and investigations.

🏝️ Benefits

• A competitive salary along with performance-based bonuses.

• A comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• Experience a dynamic and inclusive work culture within a globally recognized organization.

• Private Health Insurance.

• Paid Time Off.

• Opportunities for Training & Development in collaboration with esteemed companies.