Family Support Services Supervisor – LICSW

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Oversee and manage the Family Support Services Department under the direct supervision of the Executive Director.

• Create and execute objectives, policies, procedures, and job descriptions for the Family Support Services Department.

• Ensure that Family Support Services are provided consistently in line with the care plan and established standards of practice.

• Guarantee compliance with state, federal, and CHAP regulatory requirements.

• Enhance work methods and procedures for improved efficiency.

• Supervise the coordination of care with clinical service providers.

• Assist in the recruitment, selection, orientation, evaluation, and direct management of Family Support Services Team members.

• Oversee and coordinate assessment, planning, implementation, and evaluation of clinical care.

• Ensure accurate clinical record documentation.

• Provide strategic planning leadership alongside the Executive Director.

• Maintain a working knowledge of social work principles and share relevant information with organizational personnel.

• Ensure that services adhere to contractual obligations.

• Stay informed about community resources and aid referral sources, patients, and families in accessing them.

• Plan and conduct in-service and continuing education programs in collaboration with the Clinical Educator.

• Attend and actively engage in weekly IDT meetings.

• Contribute to the PVHPC quality improvement initiative.

• Monitor caseload, assign new cases to staff, review documentation, maintain appropriate staff/caseload ratios, and ensure timely responses.

• Organize and develop community outreach services and presentations.

• Fulfill administrator on-call responsibilities as necessary.

• Maintain a manageable caseload.

• Execute other duties as assigned.

⛳️ Requirements

• At least two (2) years of experience in the healthcare field.

• Preferred experience in hospice care.

• Understanding of hospice philosophy and the complexities surrounding death and dying.

• Master's degree in social work from a program accredited by the Council on Social Work Education.

• Current CPR Certification is required.

• Must hold a current Massachusetts licensure: LICSW.

• Certification in a specialized field, such as family counseling or death and dying, is preferred.

• Valid driver's license is required.

• Excellent verbal and written communication skills along with strong organizational abilities.

• Ability to interact tactfully with patients, families, and the community.

• Knowledge of corporate business management, government regulations, CHAP standards, local/state resources, assistance programs, and Medicare/Medicaid is preferred.

• Demonstrates autonomy, organization, assertiveness, flexibility, and teamwork in executing job responsibilities.

• Proven skills in family counseling and/or group facilitation.

• Ability to problem-solve, delegate responsibilities, and motivate high performance from the Family Support Team.

• Capability to understand and implement quality improvement processes.

• Travel is required.

• Must be able to drive in various weather conditions on roads with differing degrees of repair.

🏝️ Benefits

• WEEKLY pay.

• Generous time off.

• Exceptional health insurance.

• Opportunities for growth and career advancement.

• Cookouts and luncheons.

• Culture of respect and empowerment.

• Celebration of individuality.

• Recognition of excellence.

• Paid time off (vacation, sick, holiday).

• Medical Insurance.

• FSA.

• Dental.

• Vision.

• Life Insurance.

• Long-term disability Insurance.

• HRA.

• 401(k).