Family Growth Associate – Intake Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist caregivers throughout the intake process.

• Perform inbound and outbound calls with caregivers who have shown interest in Abby Care.

• Lead caregivers through a comprehensive intake process that takes around 20–30 minutes.

• Effectively articulate Abby Care's services and address inquiries with assurance and empathy.

• Motivate and assist caregivers who may be uncertain about joining the program.

• Follow up with caregivers through phone, SMS, and email regarding any missing information or next steps.

• Establish Meaningful Connections

• Act as the main point of contact until caregivers move to the next phase of onboarding.

• Deliver outstanding customer service in every interaction.

• Cultivate trust by maintaining a caring, professional, and patient demeanor.

• Oversee CRM & Administrative Responsibilities

• Accurately record all caregiver interactions in Salesforce and other internal systems.

• Keep organized records and ensure timely follow-ups.

• Collaborate effectively with Nurses, Care Operations, and other cross-functional teams to provide a smooth caregiver experience.

• Promote Continuous Improvement

• Provide insights on current workflows and propose enhancements to processes.

• Adapt swiftly as systems and processes change within a dynamic startup environment.

⛳️ Requirements

• Proficient English communication skills (C1–C2 level) with exceptional spoken fluency.

• A minimum of 5 years of experience in one or more of the following areas:

• Customer Support

• Call Center

• Business Development

• Client-facing (B2C) roles

• At least 5 years of experience managing both inbound and outbound phone calls.

• Familiarity with CRM platforms (Salesforce preferred but not mandatory).

• Comfortable operating in a high-volume phone setting.

• Excellent organizational abilities and attention to detail.

• Tech-savvy with the capability to quickly master new systems.

• Experience with Salesforce, Dialpad, or other CRM and softphone applications.

• Background in healthcare, home healthcare, or healthcare-related services.

• Experience in a startup or rapidly evolving environment.

🏝️ Benefits

• Health insurance

• Flexible work arrangements