Family Growth Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Make outbound calls to caregivers who have expressed interest in Abby Care (not cold calling).

• Assist caregivers throughout the intake procedure, which can take between 30 minutes to 1 hour.

• Place 50–80 calls daily, depending on the scheduled intakes.

• Follow up with caregivers through phone, SMS, and email regarding subsequent steps or any missing documents.

• Clearly articulate Abby Care’s services and influence caregivers who may be uncertain about the program.

• Act as the primary liaison for caregivers until they attend training.

• Occasionally liaise with providers and organizations to address questions regarding the program.

• Maintain a professional, empathetic, and supportive demeanor with caregivers.

• Document all interactions and update caregiver details in Salesforce and Dialpad.

• Monitor follow-ups to ensure no caregiver inquiry goes unanswered.

• Participate in team meetings and collaborate cross-functionally with Nurses and Care Operations teams.

• Provide insights on workflows and contribute ideas to enhance intake and outreach processes.

• Adapt swiftly to changes as systems and processes evolve in a startup setting.

⛳️ Requirements

• Proficiency in Spanish.

• Advanced English language skills (C1–C2) with clear oral communication.

• Over 2 years of experience in one of the following areas:

• Customer Support.

• Call Center.

• Business Development.

• Client-facing roles (B2C).

• At least 1 year of experience in healthcare or medical settings.

• Proven experience managing inbound and outbound phone calls.

• Experience in leading or managing a team is a significant plus.

• Strong communication and persuasion capabilities.

• Exceptional attention to detail and organizational skills.

• Comfort with handling high call volumes.

• Tech-savvy and eager to learn new systems.

• Reliable high-speed internet connection.

• College degree or equivalent professional experience.

• Familiarity with Salesforce, phone systems, or comparable CRM systems (preferred).

• Experience in a startup or rapidly changing environment (preferred).

• Basic understanding of Portuguese (helpful but not mandatory).

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Flexible working hours.