Facilities Associate – Property Operations, Resident Coordination

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond promptly and professionally to inquiries from residents via phone, email, and resident portals.

• Monitor resident issues and ensure that every request receives timely follow-up.

• Clearly communicate property updates, service interruptions, and notices.

• Prioritize communication with residents while managing multiple requests at once.

• Enter, assign, and track maintenance requests from submission to completion.

• Coordinate daily with maintenance teams, superintendents, vendors, and property managers.

• Proactively follow up on outstanding work orders before residents have to ask for updates.

• Resolve scheduling conflicts that could delay the completion of maintenance tasks.

• Arrange vendor access for repairs, inspections, move-ins, move-outs, and property walkthroughs.

• Confirm appointments and communicate any scheduling changes to all involved parties.

• Ensure vendors have the necessary access and information prior to their arrival on-site.

• Follow through until all work has been completed and documented.

• Maintain accurate property records within the Property Management System.

• Update resident information, maintenance history, and operational documentation.

• Assist with unit turnovers and coordination of moves.

• Support accounts receivable activities by participating in outreach and documenting communications.

• Identify operational inefficiencies and suggest process improvements.

• Provide support across multiple properties during periods of high demand or staff shortages.

• Respond appropriately during emergency situations by coordinating communication between residents, vendors, and internal teams.

• Adapt swiftly as operational priorities shift.

• Maintain organized documentation for maintenance requests, resident communications, vendor activities, and operational records.

• Ensure that property records remain accurate, complete, and up-to-date.

• Clearly document follow-ups and outstanding issues for internal visibility.

⛳️ Requirements

• Previous experience in Property Management, Facilities Coordination, Resident Services, or Property Operations.

• At least 1 year of experience in customer service.

• Experience in coordinating maintenance requests, work orders, or vendor scheduling.

• Strong written and verbal communication skills in English.

• Excellent organizational skills and multitasking abilities.

• High attention to detail with a strong commitment to follow-through.

• Ability to work independently with minimal supervision.

• Capable of prioritizing competing operational demands without compromising resident service.

• Candidates requiring constant supervision or a highly structured daily task list may not thrive in this role.

🏝️ Benefits

• Paid Time Off (PTO)

• Health Maintenance Organization (HMO)

• Fully Remote Work