Facilitator – IES, Hydraulic

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver and oversee customer training for a global software client.

• Facilitate scheduled live courses both virtually and in person, typically conducting one to two events per course each quarter.

• Lead PIPE-FLO, AGi32, and/or ElumTools courses.

• Create interactive learning experiences that include hands-on practice and peer learning.

• Adjust facilitation style and pace to accommodate learners with varying experience levels and needs.

• Maintain and refresh course materials, exercises, and practice models.

• Ensure version control for course materials is upheld.

• Collaborate with client subject matter experts and product teams.

• Implement adult learning principles in course design and delivery.

• Develop or revise facilitator guides, job aids, FAQs, and process documentation.

• Create and manage virtual classroom sessions, including configuring access, participant settings, invitations, engagement features, materials, and virtual labs.

• Confirm session readiness and support rehearsal activities.

• Conduct polls, quizzes, knowledge checks, attendance tracking, and engagement activities.

• Reconcile attendance and interaction data and compile completion information.

• Troubleshoot virtual learning issues and coordinate the escalation of technical support.

• Create and validate links for surveys and evaluations.

• Generate recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms.

• Review, consolidate, and document data from various sources.

• Prepare reporting outputs and summaries for PulseLearning and client stakeholders.

• Maintain reporting schedules, templates, and instructions.

• Adhere to naming, version control, accessibility, privacy, and security requirements.

• Escalate concerns regarding quality, privacy, accessibility, and operational risks.

• Utilize Microsoft 365 Copilot and approved AI or automation tools to enhance efficiency and consistency.

• Validate AI-assisted outputs for technical accuracy.

• Act on learner feedback to refine facilitation and course content.

• Explore blended learning formats, shorter modules, and on-demand support options.

• Identify repetitive tasks that can be automated or enhanced with AI.

• Assist in knowledge transfer and onboarding of other facilitators.

• Collaborate with remote, globally distributed teams across various time zones.

• Stay updated with product enhancements, industry trends, facilitation techniques, instructional design, and learning technologies.

⛳️ Requirements

• Expert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools; proficiency in one product area is essential.

• For PIPE-FLO: a background in fluid systems, piping, pumps, HVAC, or process engineering.

• For AGi32 and ElumTools: experience in lighting design, lighting applications, or roadway lighting.

• Over 3 years of experience facilitating technical training for adult learners in both virtual and in-person environments.

• Capability to articulate complex technical concepts clearly and address questions in real-time.

• Proficiency in setting up and managing sessions on Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking.

• Experience in designing, developing, or updating technical courses and exercises.

• Familiarity with creating learner surveys and evaluations and generating reports from learning or survey platforms.

• Practical experience utilizing Microsoft 365 Copilot or other AI-enabled tools in content creation, training delivery, or reporting.

• A growth mindset and enthusiasm for AI and innovative working methods.

• Strong organizational skills and meticulous attention to detail.

• Ability to concurrently manage course delivery, administration, and reporting tasks.

• Quick adaptability to new platforms and tools.

• Excellent verbal and written communication skills in English.

• Bachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience.

• Must be able to obtain and maintain a security clearance.

• Willingness to travel occasionally for in-person delivery.

🏝️ Benefits

• Occasional travel for in-person delivery.