Experience Strategy, User Experience Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute UX research, testing, and design strategies.

• Grasp business objectives, gather necessary data, and craft compelling narratives that inspire and guide both clients and internal teams.

• Champion consumer interests while aligning with client business requirements to create experiences that deliver measurable value.

• Design and carry out Voice of Customer surveys and interviews, concept validation, market testing, stakeholder discussions, workshops, and optimization initiatives.

• Organize and lead client workshops to foster consensus, enhance understanding, and secure stakeholder buy-in.

• Propel and implement a strategic vision to reinvent core client experiences.

• Leverage research, Voice of Customer insights, data, and experimentation to uncover opportunities, prioritize initiatives, and develop incremental roadmaps.

• Collaborate with other disciplines to formulate measurement plans that demonstrate the value of experiences pre- and post-launch.

• Establish user personas, journey maps, and experience flows grounded in research findings.

• Transform user insights into design concepts, sketches, wireframes, and detailed high-fidelity prototypes.

• Operate within a design system and develop information architecture.

• Bring prioritized opportunities to fruition through interactive concepts and facilitate consumer viability research and testing.

• Lead Service Design workshops to pinpoint consumer, operational, and technical challenges and opportunities.

• Conduct both formative and evaluative testing, producing actionable findings and readouts.

• Maintain a current understanding of accessibility principles and guidelines.

• Provide constructive visual design feedback and critiques.

• Serve as a representative of UX design and customer experience within and beyond the organization.

• Keep abreast of digital trends, best practices, and emerging standards.

• Act as a champion for QD's human-centered culture.

⛳️ Requirements

• Minimum of 6 years of experience as a UX designer or in a related role within an agency.

• Comprehensive knowledge and expertise in UX design, research, and testing deliverables and activities.

• Proficiency in Figma is mandatory.

• Outstanding communication and facilitation skills across various levels.

• Strong capability to communicate clearly and effectively with clients.

• Ability to lead projects and initiatives with some guidance from a Director-level UX professional.

• Skilled at producing high-quality key deliverables for UX projects with minimal supervision.

• Capable of managing multiple projects simultaneously.

• Experience with Adobe Experience Manager or similar content management systems is preferred.

• Previous experience with healthcare organizations and B2B is advantageous.

🏝️ Benefits

• Full-time, remote position.

• An inclusive and welcoming employee experience regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability.