Expatriate Specialist I, Japanese Bilingual

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Manage the retail international banking and sales of banking products for expatriate clients.

• Cultivate and sustain relationships with international corporate clients and prospects to enhance revenue.

• Promote, sell, and retain customers for retail banking products and services.

• Reach out to corporate clients and individuals to market banking products.

• Refer commercial business opportunities to Relationship Managers and follow up on those referrals.

• Open accounts and clarify U.S. banking customs and practices to international clients.

• Create foreign-language explanatory materials and distribute an international-client newsletter.

• Address inquiries, concerns, and issues related to customer and employee accounts.

• Conduct seminars in both native languages and English regarding retail and international services.

• Respond to requests for international transactions, expatriate loans and accounts, as well as currency and wire requests.

• Seek improvements in workflow processes in collaboration with internal teams and clients.

• Advocate for foreign exchange services targeted at expatriates.

• Provide support to International Relationship Managers.

• Coordinate and assist with various projects.

• Participate in programs and seminars with economic development agencies, chambers of commerce, and trade groups to promote foreign investment.

⛳️ Requirements

• A Bachelor's Degree or equivalent experience is required.

• Proficient level of English and bilingual language skills, with Japanese being highly preferred for this position.

• Capability to speak, read, and write in a second language and utilize computer software in that language professionally.

• Generally, 1 to 2 years of professional experience in the financial services sector is expected.

• Previous banking experience is strongly preferred.

• Proficient in typing, editing, and proofreading business correspondence, as well as preparing reports.

• Strong aptitude for sales.

• Excellent interpersonal skills.

• Ability to prioritize and manage multiple tasks effectively.

• Proficiency in Microsoft Word and Excel is required.

• Capacity to work efficiently in a dynamic, fast-paced environment.

• SAFE Act registration is required upon employment through the Nationwide Mortgage Licensing System (NMLS).

🏝️ Benefits

• Eligibility for an incentive compensation plan.

• Comprehensive benefits that support physical, financial, emotional, and social well-being.

• Benefits available for employees and their families.

• Commitment to equal employment opportunity and fostering an inclusive culture.