Executive VIP Account Manager, Spanish

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Establish and nurture robust relationships with customer accounts through proactive and personalized communication.

• Recognize customer needs to provide exceptional service and enhance the customer experience.

• Interact with customers across various communication channels and platforms.

• Plan and coordinate customer-oriented activities and events specifically designed for the target market.

• Foster positive, memorable, and enduring customer experiences.

• Cultivate strong market relationships and stay informed about relevant industry and social events.

• Conduct customer interactions in a professional, responsive, and relationship-focused manner.

• Effectively manage multiple customer requests and priorities while upholding high service standards.

⛳️ Requirements

• Native or fluent in Spanish with a good command of English (B2 level or above).

• Over 3 years of experience as an Account Manager in the online gaming industry (online casino) or in a land-based casino.

• Proficient in handling high-value clients from Mexico.

• Strong interpersonal, networking, and relationship-building abilities.

• Self-driven and proactive professional with a strong sense of ownership.

• Excellent communication, presentation, and public relations capabilities.

• Customer-focused mindset with the ability to tailor communication styles to various personalities.

• Capable of multitasking, prioritizing, and managing time effectively in a dynamic environment.

• Strong organizational skills with meticulous attention to detail and accountability.

• Familiarity with CRM systems and customer engagement tools is an advantage.

• Knowledge of local market trends, events, and networking opportunities is a significant advantage.

🏝️ Benefits

• Fully remote work model.

• Attractive remuneration package.

• Opportunity to shape and develop processes from an early stage.

• Dynamic and rapidly growing work environment.

• Long-term professional growth opportunities.