Executive Director, IT Commercial

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and establish the IT Commercial & Patient Operations function

• Facilitate the US commercial launch strategy and drive IT launch milestones

• Manage the comprehensive IT Commercial and Medical Affairs roadmap

• Convert functional requirements into an actionable, governed technology portfolio

• Develop and continuously enhance the strategy for the commercial IT landscape

• Own, refine, and implement the IT Commercial & Patient Operations strategy and roadmap

• Coordinate system rollouts with commercial milestones and oversee dependencies across functions, vendors, and global IT

• Deliver the commercial systems portfolio, which includes ecosystem expansion, sales operations, marketing hub, omnichannel engagement, patient operations, commercial analytics, market access hub, and medical affairs

• Provide the patient operations technology stack, encompassing ATC portal, hub and patient services integrations, CRM, allocation and slot management, call center/telephony, and tracking of the end-to-end patient and product journey

• Build the commercial data foundation, including master data management, commercial data warehouse and data lake, reporting and analytics, and AI-enabled use cases

• Drive integrations with enterprise systems

• Ensure that commercial and patient-facing systems comply with GxP/CSV requirements, 21 CFR Part 11, SOX, transparency reporting, HIPAA, GDPR, and relevant cybersecurity requirements

• Oversee vendors, external partners, and implementation providers throughout the commercial portfolio, managing contracts, budgets, and performance

⛳️ Requirements

• Bachelor’s degree in computer science, information systems, life sciences, or a related field, or equivalent professional experience

• Over 15 years of IT experience in the pharmaceutical or biotech sector

• More than 7 years in senior leadership roles

• Proven experience leading IT for at least one US commercial product launch readiness, preferably as IT launch lead

• Extensive knowledge of the commercial and medical affairs pharma systems landscape

• Experience in Cell & Gene therapy is highly preferred

• Proficient in establishing commercial data foundations, including Master Data Management, integrations, data warehouse/lake, reporting, and analytics

• Familiarity with GxP/CSV, 21 CFR Part 11, and healthcare data privacy regulations, including HIPAA

• Capability to build and lead teams, manage vendors and budgets, and deliver a multi-project portfolio while meeting fixed regulatory milestones

• Proficient in communicating complex issues and business needs to stakeholders and end-users

• Possess executive presence and high emotional intelligence; able to influence and align senior leaders and stakeholders without formal authority

• Strong governance, prioritization, and decision-making skills in a multi-project environment with strict milestones

• Must have authorization to work in the United States without the need for current or future sponsorship

• Successful completion of a background check, reference checks, and pre-employment drug screening, where permitted by applicable law

🏝️ Benefits

• Competitive rates for Health, Dental, and Vision Insurance

• Four weeks of vacation, granted upfront each year and prorated for the first and last year of employment

• Twelve company-paid holidays

• Seven days of sick leave

• 100% employer-funded life insurance up to 1x annual salary, with a maximum of one hundred thousand dollars

• Full employer-paid short- and long-term disability coverage

• 401(k) plan with immediate eligibility and company matching

• Partially paid parental leave for eligible employees

• Additional voluntary employee-paid benefits and services, including accident, hospital indemnity, and critical illness insurance, as well as identity theft protection and pet insurance