Executive Assistant, Client Support Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• At Coconut, we facilitate connections between founders and businesses with exceptional remote talent, emphasizing meaningful and dependable partnerships.

• We believe that true success is achieved when all parties benefit. Clients reach their objectives while our virtual professionals discover purpose and growth in their roles.

• Position: Executive Assistant/Client Support Lead

• Monthly Compensation: $750

• Availability: Part-time, 20 hours per week

• Time Zone: 10 AM to 2 PM EST

• To ensure a smooth application process, please thoroughly review and complete ALL THREE items listed below before moving on to the application form.

• What to Prepare: 1️⃣ English Proficiency Rating – Indicate your CEFR English proficiency level in the application form. 2️⃣ Coconut VA Profile (Resume) – Create your Coconut VA profile using the provided template. 3️⃣ 1-Minute Introduction Video – Record a brief introduction video and include the link in your application.

⛳️ Requirements

• Manage daily customer support and maintain ongoing client interactions.

• Prepare for client calls and customer meetings.

• Participate in and gradually take charge of customer meetings, with client support during the initial phase.

• Acquire knowledge of the software and become the primary client expert for everyday needs.

• Interpret software functionalities and oversee reporting tasks for clients.

• Undertake special projects and ad hoc assignments.

• Provide general administrative support and act as a right-hand person while the team is small.

• Familiarize yourself with existing processes and ensure consistent adherence.

• Assist in managing the workflow of the India-based team by tracking task logging, verification, and completion before report uploads.

• Work autonomously, enhance processes over time, and proactively address challenges when guidance is limited.

• Support additional projects during slower business periods as demand shifts.

• Potential to evolve into future client management or account management roles if the position expands.

• Preferred Qualifications: Ability to handle a dynamic workload and thrive in a lean, sometimes chaotic environment.

• Background in executive assistance.

• Experience in project management.

• Familiarity with digital marketing.

• Experience with HubSpot administration.

• Essential Qualifications: Comfortable managing client-facing communications and customer meetings.

• Presentable and at ease on camera.

• Independent and proactive; capable of working effectively with limited guidance.

• Industry/Tools Experience: Proficient in Microsoft Office/Microsoft systems, Excel, Exchange, HubSpot.

🏝️ Benefits

• Competitive Salary – We value your skills and experience with an attractive compensation package.

• 13th Month Pay – Enjoy an additional month’s salary—because who doesn’t appreciate a little bonus?

• Paid Time Off – Recharge with 12 days of PTO to use as you wish—whether for vacation, self-care, or just a break!

• US Holidays Off – Benefit from 12 paid US holidays each year.

• Maternity & Paternity Leave – We support growing families by providing dedicated leave for new parents.

• Comprehensive Healthcare – We ensure you and your family are covered with excellent healthcare benefits.

• Life Insurance – Our full-time HMO plan includes life insurance for added peace of mind.

• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even more memorable!

• Exciting Team Experiences – Enjoy island getaways, virtual town halls, and regional meetups—because work should also be enjoyable!

• Stay Connected – Join a supportive network where you can learn, grow, and connect with incredible individuals.