Executive Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the enterprise-level relationship for CaseWorthy's most crucial and high-value accounts as the executive sponsor and primary business relationship owner.

• Develop peer-level connections with customer C-suite and board-level stakeholders while collaborating with CaseWorthy's executive team on joint executive sponsorship.

• Drive intricate, multi-year contract negotiations and enterprise commercial structuring.

• Manage renewal and expansion strategies with a focus on retention and ARR growth accountability.

• Act as the senior escalation point for issues affecting customers.

• Advocate for the voice of the customer in product roadmap, go-to-market strategies, packaging, and executive decisions.

• Conduct executive business reviews and strategic planning sessions.

• Mentor and develop Account Managers and contribute to account-planning methodologies and best practices.

• Maintain extensive knowledge of the CaseWorthy platform, applications, and integrated capabilities.

• Track market, competitive, and regulatory dynamics that impact strategic customers.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• 8-10+ years of experience in account management, customer success, or sales.

• Experience with enterprise or strategic accounts in B2B SaaS catering to human services, healthcare, nonprofit, or government sectors.

• Proven ability to establish and maintain relationships at the C-suite and ideally board level.

• Demonstrated experience in leading complex, multi-year negotiations for enterprise contracts.

• Background in representing customer strategy within the organization and influencing product, go-to-market, or executive decisions.

• Experience in formally coaching or leading Account Managers.

• Exceptional executive-level written and verbal communication skills.

• Proficient in preparing materials for board-level or C-level briefings.

• Willingness to travel for on-site executive interactions.

• Experience in CaseWorthy verticals is preferred.

• Previous formal enterprise relationship role is preferred.

• A Bachelor's degree is required; an MBA or equivalent advanced degree is a plus.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.