Event Technology Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operations for Dealogic’s Conference Manager platform as part of the global events technology initiative.

• Manage the complete delivery process of event registration websites, attendee communications, registration pathways, and associated technology solutions within service level agreements (SLAs).

• Act as the main client contact, offering strategic direction, platform guidance, issue resolution, and support.

• Organize staffing and resource needs for the development of Conference Manager websites.

• Collaborate with business lines, event planning, data management, registration, technology teams, and the platform vendor on fixes and enhancements.

• Share information about the product roadmap, platform updates, releases, and upcoming changes.

• Create and uphold standard operating procedures (SOPs), best practices, workflows, governance, and quality-control processes.

• Develop user guides, tutorials, training materials, and resources for knowledge sharing.

• Provide training for new hires in Conference Manager.

• Lead and mentor a team of web builders, including task assignments, workload monitoring, timeline management, quality assurance, coaching, and performance feedback.

• Ensure the team meets key performance indicators (KPIs) and service level agreements (SLAs).

• Drive continuous improvement initiatives to enhance efficiency, improve quality, minimize manual effort, and elevate both client and attendee experiences.

• Promote platform adoption through newsletters, targeted communications, and educational resources.

⛳️ Requirements

• 8–10+ years of relevant experience in event technology, registration technology, attendee management, or similar event operations.

• In-depth knowledge of Dealogic’s Conference Manager platform is required.

• Previous experience in people management, team leadership, or supervisory roles is strongly preferred.

• High proficiency in Microsoft Office, especially Excel.

• Basic understanding of HTML and CSS is preferred.

• Capability to manage multiple projects, priorities, and deadlines simultaneously.

• Strong organizational and time management abilities.

• Ability to work independently, apply sound judgment, and learn new technology platforms with minimal guidance.

• Strong critical thinking and strategic problem-solving capabilities.

• Exceptional written and verbal communication skills.

• Willingness to work outside standard business hours, including evenings and weekends, for onsite event support or remote troubleshooting.

• Must reside in the United States and possess work authorization.

• Must be available to work during Eastern Standard Time (EST) hours.

🏝️ Benefits

• Medical, Dental & Vision coverage, including the option for a high deductible health plan (HDHP) with a health savings account (HSA).

• 401(k) plan.

• Five Flexible Spending Account options.

• Generous Paid Time Off allowance.

• Employee Assistance Program (EAP).

• Life, Disability, and Pet Insurance coverages.

• Wellness stipend.

• Mobile phone allowance.

• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and more.

• Aura Identity Theft Protection.

• Discretionary bonus structure.

• Global opportunities: With a presence in seven countries worldwide, including headquarters in London, New York, and Singapore, you may have the chance to work on exciting projects across various locations.