Event Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a reliable partner and strategic consultant to event planners and marketers within large corporations and associations.

• Assist clients in implementing event technology and executing successful events.

• Lead customer onboarding, strategy discussions, and relationship development.

• Foster adoption and value creation through EventMobi products.

• Provide technical product training with a focus on event execution.

• Deliver practical support for teams organizing events on the platform.

• Oversee full-service event contracts from start to finish across multiple concurrent events.

• Manage project execution throughout planning, building, live execution, and post-event follow-up.

• Collaborate with Customer Support, Product, AV, and Sales teams.

• Coordinate requirements, address issues, and ensure smooth event experiences.

• Track customer health and success metrics, recognize risks, and encourage adoption, retention, and long-term success.

• Conduct regular customer engagements, strategy meetings, and quarterly assessments.

• Keep precise records of accounts, projects, and communications in HubSpot and internal systems.

• Provide support for live events as necessary, including some evenings, weekends, or travel for on-site or hybrid event assistance.

• Relay customer feedback and suggestions for improvement to internal teams.

• Organize or coordinate a professional event as part of the application, detailing event type, attendee count, and tools utilized.

⛳️ Requirements

• Minimum of 5 years of hands-on experience in planning or coordinating professional B2B events such as conferences, trade shows, corporate meetings, or association events.

• Experience with internal company events alone does not satisfy this requirement.

• Proven experience with event technology, including registration platforms, event applications, or virtual event solutions.

• Familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar platforms is essential.

• A genuine interest in technology and its influence on the events industry.

• Excellent written and verbal communication skills.

• Ability to translate technical concepts for non-technical event organizers.

• Strong organizational abilities and capacity to manage multiple projects at once.

• Detail-oriented documentation and consistent follow-through.

• An empathetic, problem-solving attitude.

• Minimum download speed of 30Mbps and a reliable internet connection.

• A safe, comfortable, ergonomic, private, and quiet workspace.

• Availability to work during Eastern time hours.

• A 2-year college diploma or a 4-year degree in hospitality or event management is a plus.

• Experience with HubSpot, Salesforce, or other Customer Relationship Management systems is beneficial.

• Prior experience supporting customer onboarding for technical products or Software as a Service (SaaS) platforms is advantageous.

🏝️ Benefits

• Stock Options.

• Dental, Health, Life, and Mental Health Consultations (Green Shield Health Inc).

• 3 weeks of vacation.

• 1 week of sick days.

• 3 summer days.

• Birthday holiday.

• Opportunities to connect with co-workers in person throughout the year.

• Top-of-the-line hardware.

• The best collaboration software for remote work.

• Remote work from home.

• A diverse and equal opportunity workplace.

• Accommodations available upon request during the selection process.