Event Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a reliable partner and strategic consultant for professional event planners and marketers.

• Assist clients in implementing event technology and executing successful events.

• Oversee customer onboarding, strategy discussions, and relationship development.

• Promote the adoption and value creation of EventMobi products.

• Provide hands-on technical training for event teams on product usage.

• Manage comprehensive event contracts from start to finish across multiple events.

• Direct project management throughout the planning, setup, live execution, and post-event follow-up stages.

• Collaborate with Customer Support, Product, AV, and Sales teams.

• Coordinate requirements, troubleshoot issues, and ensure seamless event experiences.

• Track customer health and success metrics.

• Identify risks and promote adoption, retention, and long-term success.

• Conduct customer touchpoints, strategy discussions, and quarterly assessments.

• Maintain records for accounts, projects, and communications in HubSpot and internal systems.

• Provide support for live events, which may include occasional evenings, weekends, or travel for on-site or hybrid event assistance.

• Relay customer feedback and suggestions for improvement to internal teams.

⛳️ Requirements

• Minimum of 5 years of direct experience in planning or coordinating professional B2B events.

• Required experience with event technology, including registration platforms, event applications, or virtual event platforms.

• Familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar tools is essential.

• A genuine interest in technology and its influence on the events sector.

• Excellent written and verbal communication abilities.

• Capability to explain technical concepts to non-technical event organizers.

• Strong organizational skills with the ability to juggle multiple projects at once.

• Meticulous documentation practices and consistent follow-through.

• An empathetic and problem-solving approach.

• A safe, comfortable, ergonomic, private, and quiet workspace is essential.

• A reliable internet connection that supports video calls, with a minimum download speed of 30Mbps.

• Must be available to work during Eastern time hours.

• Required application response must detail a professional event you have planned or coordinated, specifying the event type, attendee count, and tools utilized.

• A 2-year college diploma or a 4-year degree in hospitality or event management is preferred but not mandatory.

• Experience with HubSpot, Salesforce, or other CRM systems is a plus.

• Prior experience in supporting customer onboarding for technical products or SaaS platforms is beneficial.

🏝️ Benefits

• Stock options.

• Dental, health, life, and mental health consultations (Green Shield Health Inc).

• 3 weeks of vacation.

• 1 week of sick days.

• 3 summer days.

• Birthday holiday.

• Opportunities to connect with co-workers in person throughout the year.

• Top-of-the-line hardware.

• The best collaboration software for remote working.

• Equal opportunity employer.

• Accommodations available upon request.