EU Freelancer – Customer Service for International Music Project

This is a fully remote position, open to applicants in Germany.

📋 Description

• Addressing customer inquiries regarding orders, products, and services.

• Engaging in communication through phone, email, and chat (approximately 85% back-office).

• Meticulous documentation using designated tools (e.g., Zendesk).

• Collaborating with the project team to ensure exceptional customer satisfaction.

⛳️ Requirements

• You must reside in an EU country (excluding Germany) and possess a valid VAT ID.

• A strong passion for music and the ability to relate to international music brands.

• Excellent German language proficiency, both written and spoken; English skills are an advantage.

• Prior experience in customer service or contact centers (via phone, email, or chat).

• You demonstrate reliability, structured work habits, and a sense of responsibility.

• Punctual, resilient, and a team player.

• Technical requirements: stable internet connection, headset, and a quiet workspace.

🏝️ Benefits

• An exciting project with one of the largest music corporations globally.

• Long-term career prospects with competitive compensation.

• Close collaboration with team leadership and project management.

• An opportunity to integrate your passion for music into your work.