Estimating Quality Assurance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate claims for precision and adherence to carrier standards

• Determine the accuracy of damage assessments

• Process, reconcile, and finalize supplements

• Oversee review-needed and supplement queues

• Ensure claims are managed within the stipulated Service Level Agreements

• Respond to inquiries from contractors and carriers via email, chat, or phone

• Collaborate with vendors to facilitate the estimating product

• Offer constructive feedback and support developmental opportunities

• Review and implement client-specific claim guidelines, insurance policies, and industry principles

• Identify areas where policies and procedures require modification or development

• Maintain professional and technical knowledge of the insurance and construction industries through ongoing education

• Monitor quality assurance metrics

• Perform other assigned duties

⛳️ Requirements

• High school diploma or equivalent is mandatory

• A minimum of 5 years of experience in property claims is required

• Capability to review and amend estimates

• Field estimating experience is preferred

• Prior experience in the exteriors construction sector is desirable

• Previous involvement with quality assurance processes is preferred

• Strong computer skills and fundamental Microsoft proficiency are essential

• Proficient in Xactimate and XactAnalysis is required

• Experience with Symbility and Claims Connect is advantageous but not necessary

• Ability to prioritize tasks effectively

• Exceptional written and verbal communication skills

• Capacity to collaborate on claims and guide complex cases

• Strong teamwork abilities

• Willingness to work a flexible schedule that may include evenings and weekends, especially during high volume or catastrophe events

• Reliable high-speed home broadband internet connection with at least 25 Mbps download and 10 Mbps upload speeds

• Ability to connect to home internet via Ethernet cable when working remotely

🏝️ Benefits

• Additional incentives on top of base salary

• Fully remote work opportunity

• Flexible schedule, potentially accommodating evenings and weekends

• Ongoing education to sustain professional and technical expertise in the insurance and construction fields

• Accuserve’s community-oriented, compassionate, and innovative workplace culture