Especialista en IA Aplicada, Procesos

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Execute operational tasks utilizing applied AI (beyond just chat): information analysis, data extraction and cleansing, writing and standardization, error detection, report generation, and the creation of checklists and procedures.

• Leverage AI tools to automate and expedite work processes (examples include): ChatGPT / GPTs, Claude, spreadsheets, templates, workflows, extensions, assistants, etc.

• Transform ambiguous requests into clear actions: identify missing elements, request accurate data, determine the next steps, and document the process.

• Ensure quality and traceability: log requests in a ticket/task system before execution, provide evidence, and close tasks properly.

• Customer service: maintain cordial and professional communication, follow up, and document minutes/evidence when applicable.

• Continuously improve processes: suggest enhancements (templates, prompts, checklists) to minimize errors and save time.

⛳️ Requirements

• AI in daily tasks: you use AI for your work, not just for experimentation.

• Demonstrable experience: you can present real examples (excluding sensitive data) of how you resolved issues with AI: prompts, workflows, tables, outputs, before/after scenarios.

• Proficient in tools: Excel/Sheets (filters, tables, cleansing), web tools, task/ticket management (preferably Zoho).

• Quality control: you validate AI results methodically (no blind trust).

• Sound judgment and decision-making: you prioritize, identify risks, and escalate when necessary.

• Process adherence: you follow established steps, document, and leave evidence; no improvisation.

• Essential tools: ChatGPT, GPTs, Claude, Code, API Development, Linux.

• Desirable experience: background in operations, support, quality control, PMO, or back office roles.

• Experience in creating simple automations (templates, macros, workflows, integrations).

• Knowledge of Zoho (Desk/Projects/Cliq/Analytics) or another helpdesk/CRM system.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Flexible working hours and remote work options.

• Collaborative and supportive team environment.

• Access to the latest tools and technologies.