Especialista en CRM y Automatización – HubSpot, Salesforce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Administer and enhance CRM systems such as HubSpot and Salesforce to ensure data integrity and precise pipeline tracking.

• Design and implement sophisticated workflow automations using Zapier and Make/Integromat in conjunction with LLM APIs.

• Streamline repetitive sales tasks and communication processes through automation.

• Create, execute, and oversee AI-driven solutions for internal or customer-facing applications, including email drafting, lead-triage chatbots, and call-transcription summarizers.

• Develop and sustain performance dashboards showcasing real-time revenue metrics and conversion rates.

• Evaluate operational bottlenecks and suggest technology-driven, AI-enhanced productivity solutions.

• Document technical workflows and provide training to internal teams on newly adopted AI systems.

⛳️ Requirements

• 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Systems Administration.

• Advanced practical knowledge of HubSpot, Salesforce, or comparable CRM platforms.

• Significant experience with Zapier and/or Make for constructing intricate, multi-step automations.

• Hands-on experience integrating Generative AI models, such as OpenAI and Anthropic, with CRMs and external databases.

• Familiarity with APIs, webhooks, and advanced prompt engineering techniques.

• Proven experience in developing AI agents, chatbots, lead qualification processes, automated outreach, and CRM enrichment workflows.

• Proven ability to create revenue dashboards and monitor pipeline, conversion rates, and overall sales performance.

• Advanced proficiency in English (B2/C1).

• Basic understanding of JSON, HTML, CSS, and JavaScript or Python.

• Strong analytical, problem-solving, and process enhancement skills.

• Experience in implementing AI-driven lead scoring and sentiment analysis.

• Familiarity with CRM integrations involving marketing and customer success platforms.

• Experience in documenting workflows and training teams on automation technologies.

🏝️ Benefits

• Competitive compensation.

• 100% remote work structure.

• Standard Monday-Friday work schedule.

• Opportunity to directly influence revenue by modernizing the technology stack and leveraging AI for expanding US businesses.