ERP Support Specialist II

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Diagnose and address moderately complex issues within the ERP system.

• Assist with ERP implementations, upgrades, and alterations to system configurations.

• Set up, maintain, and enhance the Epicor Kinetic SaaS ERP environment.

• Offer technical training and support to ERP users.

• Act as a technical resource across Manufacturing, Supply Chain, Inventory, Engineering, Finance, Customer Service, and Quality departments.

• Work collaboratively with business stakeholders, IT, and engineering teams to resolve system-related issues.

• Evaluate business requirements and create ERP solutions utilizing Epicor-supported customization tools.

• Investigate recurring issues and suggest improvements to processes.

• Keep ERP documentation and troubleshooting resources up to date.

• Ensure that solutions remain compatible with updates to Epicor SaaS.

• Support the company's SOAR operating model and business value drivers.

⛳️ Requirements

• Bachelor's degree in Information Systems or a related field.

• 2–4 years of experience in ERP support.

• Experience in programming or software development is preferred, especially in APIs, system integrations, and ERP-related development.

• Proficiency in ERP troubleshooting and incident resolution.

• Experience with enterprise application configuration.

• Support for ERP implementation projects.

• Capability in user training and creating technical documentation.

• Monitoring system performance.

• Ability to collaborate technically across various functions.

• Skills in problem analysis and resolution.

• Understanding of ERP workflows.

• Proficient in computer skills, including Microsoft Office applications like Outlook, Word, Excel, and PowerPoint.

• Excellent verbal and written communication skills.

• Ability to work under general supervision.

• Demonstrates behaviors aligned with company values, such as integrity, collaboration, continuous improvement, accountability, and commitment to deliverables.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veteran/Disability/E-Verify.

• Microsoft Office proficiency is listed as a job competency.