ERP Distribution Consultant

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide consulting support to distributor clients utilizing Prophet 21 ERP

• Act as a trusted advisor on system configuration and implementation following Epicor’s methodology

• Identify business requirements, contribute to solution design, and support the overall business strategy

• Execute software implementations from kickoff to Go-Live within the agreed timeline, budget, and scope

• Analyze requirements and pinpoint gaps between currently purchased modules and desired future capabilities

• Manage project challenges and coordinate activities and schedules with clients and internal team members

• Create quote specifications and proposals

• Comply with project timelines and Service Level Agreement objectives

• Offer help desk support and troubleshoot application inquiries

• Provide on-site training and consulting as needed

• Define problems and suggest solutions, including user training, system modifications, business process enhancements, and existing application capabilities

• Maintain precise daily timesheet and expense report entries

• Perform additional duties as assigned

⛳️ Requirements

• Proficient knowledge of P21 with at least 3 years of experience

• Familiarity with WWMS or similar warehouse management systems is advantageous

• Strong expertise in process review and design

• Exceptional administrative and organizational abilities

• Excellent verbal and written communication skills, both virtually and in-person

• Pleasant and professional demeanor in all communications with clients and internal teams

• Capacity to multitask effectively

• Intellectually resourceful with sound judgment and effective decision-making skills

• Ability to work independently and manage daily tasks without direct supervision

• Strong organizational skills and capability to operate efficiently throughout daily responsibilities

• Ability to see issues through to resolution and recognize when escalations are necessary

• Display empathy and professionalism with users at all times

• Ability to collaborate effectively with clients at all levels

• Client-focused mindset

• Energetic, enthusiastic, and results-driven approach

• Strong troubleshooting and analytical skills

• Willingness to mentor colleagues

• Epicor Prophet 21 “super-user” or administrator experience, ideally 3–4 years

• Experience in a distribution environment or P21 consulting is preferred

• Bachelor’s degree in computer science, business, finance, or a related field is preferred

• Experience with Crystal Reports, API, and/or third-party integration

• Ability to operate computers and office equipment

• Capability to remain calm in stressful situations

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health benefits package

• Opportunities for professional development and training

• Supportive work environment fostering collaboration and innovation