Equipment Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Provide support for equipment to designated customers

• Guide and mentor Equipment Service Engineers

• Offer immediate on-site critical assistance during equipment failures to meet targeted MTTR

• Plan and implement scheduled preventive maintenance tasks

• Execute equipment retrofits and upgrades to reach targeted MTBF and machine availability

• Collaborate with product management teams, regional teams, and Tech Centers regarding auxiliary equipment strategy

• Train customer staff on maintenance protocols and troubleshooting methods

• Establish and nurture relationships with key customers and regional partners

• Address customer questions, resolve issues, and ensure high levels of customer satisfaction

• Conduct regular visits and meetings with customers

• Report directly to the Service Manager – Equipment in Pune

⛳️ Requirements

• Bachelor's degree or its equivalent

• Strong knowledge of electro-mechanical systems

• Familiarity with the latest equipment control procedures

• 5–10 years of pertinent experience in equipment support

• Preferred experience in supporting equipment within the electroplating/surface finishing sector

• Excellent communication and interpersonal abilities

• Capability to analyze data, create reports, and present results

• Proficient in CRM software and Microsoft Office Suite

• Willingness to travel up to 50%

• Applicants may be subject to export-control restrictions based on citizenship, country of origin, or immigration status

• Background checks and drug screenings may be necessary

🏝️ Benefits

• A diverse and equal opportunity employer

• Reasonable accommodations for qualified individuals with disabilities

• Background checks and drug screenings conducted in compliance with applicable laws and company policies