Equipment Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver repair services for equipment in practitioners’ offices under the guidance of a Lead Technician or Project Coordinator.

• Offer basic installation services to customers as required.

• Carry out on-site installation, repair, maintenance, and testing tasks under supervision.

• Diagnose technical issues, identify errors, and propose suitable solutions.

• Grasp customer needs and provide recommendations to enhance the customer experience.

• Oversee and manage inventory levels within the service van.

• Generate timely and detailed service reports.

• Participate in mandatory career development and manufacturer technical training.

• Adhere to OSHA regulations and utilize personal protective equipment as necessary.

• Update team members and HUB dispatchers on assignment progress.

• Complete work orders, review performed work and parts with customers, finalize orders daily, and submit them for billing.

• Submit FDA forms, expense reports, and other required documentation within specified timeframes.

• Follow Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and undertake other assigned responsibilities.

⛳️ Requirements

• Generally, 2 or more years of field service experience with proven proficiency.

• Basic mechanical knowledge.

• Background in customer service.

• Fundamental troubleshooting abilities.

• Basic computer proficiency.

• Familiarity with hydraulics, mechanical, and electrical systems.

• Typically a High School diploma, vocational training, and/or on-the-job training (preferred educational background).

• An Associate's degree or Technical School Certification is preferred.

• Capability to maneuver large equipment.

• Ability to perform significant and/or repetitive bending, stooping, lifting, and climbing of ladders.

• Compliance with OSHA regulations and the ability to use personal protective equipment when necessary.

• Willingness to attend Henry Schein Dental Career Development and manufacturer technical training.

• Capacity to provide and maintain necessary tools of the trade.

• Ability to travel to customer/practitioner offices for delivery, installation, and repair services.

🏝️ Benefits

• Comprehensive health benefits.

• Competitive salary and performance incentives.

• Opportunities for career advancement.

• Ongoing training and professional development.