This is a fully remote position, open to applicants in United States.

• Assist in guiding the strategic direction and implementation of client projects related to Epic Willow.

• Deliver advanced application support aimed at enhancing system performance, optimizing workflow efficiency, and elevating end-user satisfaction.

• Engage in the analysis, design, construction, and refinement of Willow Inpatient or Ambulatory workflows.

• Diagnose intricate issues, conduct root-cause analysis, and propose effective solutions.

• Ensure comprehensive documentation of builds, workflows, and processes is maintained.

• Contribute to the development of internal knowledge bases, documentation, and training resources.

• Assist in managing change control processes.

• Track and report on SLAs, identifying trends and areas for improvement.

• Foster communication among teams.

• Epic Willow Inpatient or Willow Ambulatory certification (mandatory).

• 3-5+ years of practical experience with Epic applications.

• Comprehensive knowledge of medication workflows, pharmacy operations, and clinical integration points.

• Experience in supporting ticket maintenance, troubleshooting, upgrades, and workflow enhancements.

• Familiarity with ITIL processes and structured support methodologies.

• Excellent communication abilities in a collaborative, client-facing environment.

• Capacity to prioritize competing demands while ensuring high-quality work and consistent service.

• Flexible, agile teams.

• Support for organizational initiatives and challenges.

• Opportunities for career advancement in healthcare sectors.

Epic Willow Analyst

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