Epic System Analyst – Optime/Anesthesia

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in designing, building, testing, training, deploying, and providing ongoing support for Epic applications.

• Collect and refine stakeholder requirements, map workflows, and create Epic configurations that align with operational objectives and policies.

• Develop and maintain specifications, decision logs, design documents, configuration documentation, workflows, and support procedures.

• Perform gap analyses for upgrades, regulatory modifications, and new initiatives.

• Aid in small projects and enhancements under the supervision of senior team members.

• Engage in project teams and execute assigned tasks utilizing established project methodologies.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Create and implement unit, integrated, and UAT test plans; address defects and document testing evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Oversee release management, environment transitions, and downtime procedures.

• Provide go-live and post-live hypercare support, including rounding, office hours, tip sheets, and at-the-elbow assistance.

• Manage service requests and incidents, ensuring SLAs are met through triage, documentation, and root-cause analysis.

• Collaborate with IT, operational teams, interface teams, and analytics teams to develop integrated workflows, HL7/FHIR exchanges, extracts, registries, and reporting.

• Support regulatory readiness, audits, privacy/security controls, and ITIL-aligned processes.

• Design and deliver role-based training while maintaining CareConnect curriculum and training environments.

• Communicate system releases and upgrade impacts to training stakeholders.

• Manage and resolve end-user training requests and incidents, documenting solutions and recommending preventive enhancements.

⛳️ Requirements

• Bachelor’s degree in computer science, Information Technology, Healthcare Administration, or a related discipline.

• Alternatively, 5+ years of experience in system/application analysis, support, or related IT fields.

• 1–3 years of experience in system/application analysis, support, or related IT experience; experience in a healthcare setting is preferred.

• Familiarity with Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Knowledge of ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

• Ability to effectively communicate with clinical and operational stakeholders as well as managed service providers.

• Capability to produce clear and concise documentation.

• Ability to support small to medium initiatives and collaborate with cross-functional teams.

• For Application Training role: Epic Training Environment Build certification/proficiency or the ability to obtain it within the required timeframe.

• For Application Training role: 1+ year of experience in training environment build or application support.

• For Application Build role: current Epic certification or proficiency in one or more relevant modules is preferred.

• For Application Build role: 1+ year of experience in Epic build/configuration is preferred.

• Exposure to HL7, FHIR, and interface testing is preferred.

• Familiarity with Clarity/Caboodle, SlicerDicer, Reporting Workbench, or Radar is preferred.

• Previous experience in patient access, billing, coding, finance, or clinical operations is preferred for respective modules.

• ITIL Foundation certification is desired but not mandatory.

• Knowledge of healthcare regulations and compliance standards.

• Familiarity with cloud computing platforms such as AWS or Azure.

• Experience with business intelligence and analytics tools.

🏝️ Benefits

• Full-time schedule, 40 hours per week.

• Day shift.

• Remote work option from Ohio.

• Opportunities for training and professional development through Epic application training and certification.

• Chance to work in a compassionate healthcare environment.

• Commitment to equal employment opportunities and compliance with state, federal, and local regulations.