Epic Application Analyst

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collect, validate, and convert technological requirements into design and development specifications while offering product management support.

• Assist stakeholders by examining and diagnosing issues to identify solutions.

• Set up, test, install, implement, monitor, and maintain both common and complex systems, applications, workflows, processes, and hardware.

• Document and propose workflow modifications and technical/functional designs that align with business needs.

• Collaborate with external vendors on the integration, implementation, support, and troubleshooting of third-party applications.

• Address common issues, incidents, and problems in accordance with service level agreements and departmental standards.

• Act as project manager and fulfill project-management duties for small to mid-sized projects that involve multiple teams.

• Partner with colleagues, internal and external stakeholders, and vendors.

• Adhere to documentation and change-management protocols.

• Engage in the development of training and knowledge-based resources.

• Configure and integrate electronic and mechanical hardware with software solutions.

• Analyze and understand business reporting requirements for end users.

• Participate in on-call and command-center duties, as necessary.

• Assist in creating and maintaining testing plans and scripts.

• Attend team, project, and departmental meetings.

• Collaborate with project requestors to deliver minimum viable products in ServiceHub.

• Initiate requests for project and enhancement resources using the ServiceHub Resource Plan process.

⛳️ Requirements

• Certification or accreditation in at least one Epic module, including ASAP.

• A minimum of 2 years of experience in Epic build.

• Proficient in Microsoft Office Suite, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.

• Extensive knowledge and experience in business and application processes.

• Familiarity with system analysis and operating systems.

• Expertise in assessing needs and determining the optimal approach through documentation.

• Capable of defining problems and collecting data by establishing facts and drawing sound conclusions.

• Proficient in reading, analyzing, and interpreting industry publications, professional journals, technical procedures, and governmental regulations.

• Skilled in writing correspondence and processing documents.

• Willingness or ability to obtain certification in one or more Epic applications and maintain that certification.

• Competent in operating computers and other IT equipment requiring dexterous finger and hand movements.

• Ability to see and read information on computer monitors and documents.

• Capacity to remain seated or standing for extended periods.

• Candidates may qualify with two years of relevant work experience or be actively pursuing a bachelor's degree with four years of related experience.

• A bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Flexible work options where permitted and specified in the job posting.

• Comprehensive benefits package that includes wellness, health, security, connection, and engagement programs.

• PEAK program with upfront tuition coverage paid directly to the educational institution.

• Over 100 learning opportunities, including undergraduate studies, high school diplomas, and professional skills and certificates.

• Eligibility for the PEAK program starting from day one of employment.