Entry Level – Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Execute a combination of scheduled maintenance, installations/upgrades, and urgent responses when customers face time-sensitive issues.

• Efficiently identify faults using a systematic approach (symptoms → logs/data → root cause → resolution).

• Utilize a Windows laptop to access necessary tools, examine logs, perform updates/configurations, and document actions taken.

• Conduct network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and verify communications.

• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).

• Implement preventative maintenance to decrease downtime and enhance reliability.

• Deliver clear updates to customers and set expectations during service activities.

• Ensure accurate job documentation (work done, parts utilized, findings, next steps) to facilitate first-time fixes and maintain audit quality.

• Effectively escalate issues when necessary — providing clear evidence, logs, and fault context to technical support.

• Operate within agreed service levels (SLAs) that assist in keeping customer operations running efficiently.

• The majority of tasks are planned and organized. When a customer has a time-sensitive issue, you will prioritize it with assistance from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

⛳️ Requirements

• Demonstrated field service experience in a customer-focused environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling, or similar technology).

• Strong fault-finding skills in electro-mechanical systems.

• Proficient in using a Windows laptop for diagnostics, reporting, and communication purposes.

• Networking knowledge: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.

• Exceptional customer service and communication skills (both written and verbal).

• Ability to effectively manage your daily tasks based on priorities and workload in collaboration with your Regional Service Controller.

• Full UK driving licence required.

• Expected networking self-check: If you can set a static IP, log into a router/switch, confidently troubleshoot “no connection issues,” and logically understand networking fundamentals — you'll excel in this role.

• Experience in adhering to SLAs and managing high-priority callouts.

• Understanding of health and safety in the field (risk awareness, safe working practices, customer site standards).

• Familiarity with hardware/software upgrades, device configurations, or remote support tools.

• Ability to coach/mentor to support less experienced engineers.

🏝️ Benefits

• 25 days of holiday per year plus bank holidays, with the option to purchase up to five additional days.

• Company car provided.

• Competitive company pension scheme.

• Continuous training and development opportunities.

• Private medical insurance for all employees (enhanced membership available for family members).

• Dental insurance coverage for all employees.

• Life assurance included.

• Income protection scheme offered.

• Employee assistance programme available.

• Employee Wellbeing events and access to Mental Health First Aiders.

• Employee My Benefits portal providing extensive retail discounts.